• Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Recommend services to customers, thoroughly explaining details.• Answer customer telephone calls promptly to avoid on-hold wait times.• Provide primary customer support in fast-paced environment.• Offer advice and assistance to customers, paying attention to special needs or wants.• Chat with customers via a webchat service, helping with general enquiries and website navigation.

• Executed correct processes when delivering chemicals on highways, meeting Department of Transportation standards for every load.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Performed regular inspections on tanker trucks, identifying issues requiring repair.• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.• Adhered to all defined safety protocols, company requirements and laws to maintain safe and controlled environments.• Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.• Operated and maintained heavy equipment, to move supplies and contaminated materials.

• Ordered parts and supplies from suppliers when bench stock levels dropped below threshold or when components required replacement.• Worked on electrical systems such as wiring harnesses, lights, batteries, and communication systems.• Prepared vehicles for rigorous treatment by monitoring fluid levels and performing preventive maintenance.• Diagnosed engine, suspension, brake, transmission, and other vehicle issues using extensive training and diagnostic equipment.• Directed vehicle recovery teams tasked with retrieving damaged or stuck vehicles in field conditions.• Reinforced armoured vehicles and repaired battle-damaged armour, enhancing safety of occupants.• Repaired broken or damaged wheels, brakes, suspension, and other undercarriage issues in high-stress environments and with minimal tools.• Performed maintenance on vehicle fuel systems for both diesel and unleaded fuelled vehicles.• Test drove vehicles to diagnose problems and test repairs.• Performed emissions tests according to standard procedures.• Inspected braking systems and determined the need of replacement parts or other maintenance requirements.• Read and followed technical documentation to complete accurate repairs.• Assessed vehicle maintenance status and completed mileage-based services, including changing belts, filling fluids, and replacing gaskets.• Operated and maintained numerous types of crane, to recover vehicles, transport heavy goods around warehouses and load supplies.