As a Customer Relations Representative, my primary focus was on fostering customer loyalty by engaging with them proactively. I did this through a structured outbound call cycle aimed at educating customers about IDEXX Reference Laboratory (IRL) services and raising awareness about what we offered.My responsibilities also included managing customer interactions and ensuring that any inquiries or requests were resolved effectively, providing superior service to our laboratory customers… Show more As a Customer Relations Representative, my primary focus was on fostering customer loyalty by engaging with them proactively. I did this through a structured outbound call cycle aimed at educating customers about IDEXX Reference Laboratory (IRL) services and raising awareness about what we offered.My responsibilities also included managing customer interactions and ensuring that any inquiries or requests were resolved effectively, providing superior service to our laboratory customers. I was accountable for maintaining accurate customer information and tracking their requests diligently. Additionally, I offered timely feedback on customer issues and actively monitored customer feedback to drive improvements in our business practices. Show less

My tenure as a Senior Customer Service Officer commenced within the customer service team at an inbound call center, where I adeptly managed order processing and addressed a diverse range of customer inquiries.Transitioning from January 2015 onward, my role expanded to encompass collaboration with the credit controller. In this capacity, I conducted thorough investigations into outstanding credit claims, facilitated the processing of credit requests and returns, and diligently pursued… Show more My tenure as a Senior Customer Service Officer commenced within the customer service team at an inbound call center, where I adeptly managed order processing and addressed a diverse range of customer inquiries.Transitioning from January 2015 onward, my role expanded to encompass collaboration with the credit controller. In this capacity, I conducted thorough investigations into outstanding credit claims, facilitated the processing of credit requests and returns, and diligently pursued resolution of overdue accounts. Over time, I assumed a significant role in managing the company's claims operations, contributing to the refinement of returns procedures, implementing cost-saving initiatives, and achieving a notable reduction in outstanding claims by 42%, surpassing the annual target of -20%.In early 2016, I transitioned back to the customer service team, where I continued to play a pivotal role in managing credit-related matters, leveraging my expertise to ensure streamlined operations and exceptional service delivery. Upon returning to the Customer Service (CS) team, I gradually assumed additional responsibilities akin to a team leadership role. These included:• Conducting training sessions for new team members to ensure seamless onboarding.• Delegating daily tasks and fostering collaboration within the team.• Collaborating with the Customer Service Manager in handling special pricing approvals, commonly referred to as "quick quotes."• Contributing to the management and development of client pricing contracts.• Assisting in the escalation and resolution of complaints raised by other members of the customer service team. Show less

As a Digital Executive at Starcom MediaVest Group from January 2011 to February 2013, I focused on campaign management across diverse clientele while also contributing to digital media planning and Demand-Side Platform (DSP) management for Suncorp Group.My portfolio encompassed esteemed clients such as Suncorp Group (GIO, Vero, Million Dollar Woman), Samsung, Channel 11, ACMN, and Oracle.Key facets of my role included:Proficient campaign management, ensuring strategic… Show more As a Digital Executive at Starcom MediaVest Group from January 2011 to February 2013, I focused on campaign management across diverse clientele while also contributing to digital media planning and Demand-Side Platform (DSP) management for Suncorp Group.My portfolio encompassed esteemed clients such as Suncorp Group (GIO, Vero, Million Dollar Woman), Samsung, Channel 11, ACMN, and Oracle.Key facets of my role included:Proficient campaign management, ensuring strategic execution and optimization.Google GAP qualification, demonstrating expertise in Google advertising products.Mastery of DoubleClick ad server and Invite Media DSP interface, facilitating effective ad placement and performance tracking. Show less

As an Administration/Marketing professional at Country Lane Properties, I played a pivotal role in overseeing all day-to-day administrative functions within a small real estate office. This encompassed providing comprehensive administrative support to both the sales and property management teams. Additionally, I spearheaded the organization and execution of marketing strategies and materials tailored to both internal operations and client engagement.Key areas of expertise within this… Show more As an Administration/Marketing professional at Country Lane Properties, I played a pivotal role in overseeing all day-to-day administrative functions within a small real estate office. This encompassed providing comprehensive administrative support to both the sales and property management teams. Additionally, I spearheaded the organization and execution of marketing strategies and materials tailored to both internal operations and client engagement.Key areas of expertise within this role included:Proficiency in Microsoft Office suite, facilitating efficient documentation and communication processes.Utilization of Sherlock property management software to streamline operations and enhance client service delivery.Expertise in manual file management and database administration, ensuring meticulous record-keeping and data accuracy.In summary, my position at Country Lane Properties involved a multifaceted approach to administration and marketing, wherein I leveraged my skills to optimize operational efficiency and drive business growth. Show less