Glasgow, UK- Technical Knowledge:- Advanced Excel – pivot tables; data analysis; advanced formulae; data extraction from external sources (e.g. Bloomberg). - Other Microsoft Office (2003/2007/2010) including Access; Outlook; Visio; Word. - Main point of contact with IT flagging up issues and providing on-site system expertise to facilitate troubleshooting.- Pricing Analyst:- Locating accurate pricing information for stocks using sources such as Interactive Data, Bloomberg and Reuters.- Subject Matter Expert in team across a number of Barclays platforms including: RhymeSIGHT, Wealthmaster, Paladign and Stockbroker Platform SCARS.- Identifying and resolving pricing issues while liaising with other departments, to minimise client impact and avoid repeat incidents.- Carrying out Impact and Root Cause Analysis (RCA) when issues arise.- Ad-hoc high volume data analysis (e.g. manual check on c.40000 stocks to confirm pricing activity in a few hours).- Adhering to strict policies and guidelines set by the bank and FSA around risk and confidentiality.- Security Creation and Maintenance:- Assisting Asset team to meet strict Service Level Agreements (SLAs) ensuring newly listed stocks are available on a daily basis for stock market opening.- Error checking newly created assets.- Monthly / Quarterly checks to confirm data integrity within systems. - Coaching and Developing:- Training new team-members on business critical processes.- Point of reference for team members for systems and process knowledge.- Continuous Improvement:- Team BSmart (Continuous Improvement) Champion.- Commitment to continually improve and streamline processes.- Inspiring others and helping team-members realize their ideas.

Customer Service Associate, Cash Centre, Royal Bank of Scotland PLC (RBS) Jan 09 –Nov 09Glasgow, UK- Receiving and processing pay-ins received from branches. - Displaying vigilance in identifying counterfeit notes, providing details of any non-conformance or balance differences to duty desk. - Balancing cash at end of night.- Implementing rigorous procedures in a high security environment. Customer Service Associate, Customer Service Centre, Royal Bank of Scotland PLC (RBS) Apr 04 – Jan 09Glasgow, UK- Flexible role: both administrative and telephonic.- Accurately creating, canceling and amending regular payments; transferring rejected payments into the correct customers’ accounts.- Reconciling accounts; both manually (in Excel spreadsheets) and with account reconciliation software. - Daily external customer contact: resolving queries and complaints, whilst maintaining high standards of controls and adhering to FSA and bank guidelines.- Maintaining customer confidentiality.- Customer contact within call-centre environment: fully identifying customers using set procedures prior to giving information on their accounts; making payments and money transfers; amending customer details and providing information on beneficial products available.- Achieving set targets.