Kirsty Sharp Email & Phone Number

Responsible for managing a large portfolio of customer accounts utilising excellent relationship management skills to drive account growth and retention. Demonstration of outstanding customer service skills given responsibility for multiple large accounts; supporting the customer with the implementation of proposed short- and long-term strategies.Consulting with businesses to map their absence management and wellbeing challenges, risk areas and presenting bespoke proposals incorporating early intervention strategies, leading to improved absence and wellbeing management.Strong communication and well versed in creating and maintaining strong professional relationships with CEOs, HRBPs, HR Directors, senior leaders and brokers alike to drive efficiencies and collaborative working. Extensive experience in the creation, operational management and delivery of workshops covering various topics including leadership development, stress management, burnout and employee resilience among others. Graduated from Accelerated Leadership Programme, building the knowledge and skills to promote human leadership and develop awareness of self through psychometric testing. Extensive presenting and coaching experience to help guide and support others. Collaboration with different business areas and liaising with Vice Presidents to create a cost effective solution to a real life business issue which was presented to the senior leadership team.Conducting effective Vocational Evaluations with clients and presenting recommendations to support employees with mental health, neurodiverse conditions, cancer amongst other health related reasons. Developing customer mental health awareness and implementing mental health at work plans to support employees. Supporting the effective delivery and implementation of all avenues of our proposition.Coaching employees on wellbeing challenges or concerns, helping them overcome barriers and explore effective solutions to unlock their potential.

Managed and delivered return to work rehabilitation support to 35+ employees at a time. Collaborated with employers to identify policy improvements to prevent sickness absence and delivered training programmes and workshops to disseminate support techniques and mechanisms in the workplace. Utilised analytical techniques to track trends to identify absence patterns and implemented strategies to improve employee engagement, health promotion and retention. Devised and delivered workshops and training programmes to drive intervention and rehabilitation strategies and reduce workplace absence. Identified potential rehabilitation options and provided recommendations during the claims process. Coordinated third party suppliers and project plans to ensure stakeholders were informed of progress and challenges, if applicable.Led on reporting for customers including quality reports and management information within service standards.Proactive but ad hoc support for sales and account managers to support the acquisition of new clients along with retention and development of existing clients to drive profitability.

Providing medical assessments of employees health to determine whether or not they were fit for safety critical work along with appropriate health surveillance and pre-placement medicals. As an extension to this, I was also responsible for the provision of sensible and relevant health and safety advice to employees. Clinical skills performed during this employment included: drug/ alcohol testing, spirometry, cholesterol testing, blood pressure monitoring, audiometry, vision and musculoskeletal testing. Consulted with wider health professionals within the Optima network to discuss case management.

London, United Kingdom

Supported service delivery of health assessments to customers to measure health and wellbeing outcomes including body composition analysis, VO2 Max texting, anthropometry, electrocardiograms, blood tests and hearing tests.Maintained accurate client records and promote healthier lifestyles in accordance with Bupa’s clinical policies.Conducted health, wellbeing and lifestyle coaching to customers to drive a change in behaviour and improvement in health. This includes understanding barriers, exploration of solutions and building customer objectives and post assessment reports to unlock one’s potential. Conduct motivational interviewing to assess one’s desire for change.

London, United Kingdom