A dedicated, ambitious individual with extensive Retail Banking, Operational, Customer/Adviser Experience and Change Management experience.With a proven track record of delivering results, I thrive on transforming businesses and improving the customer adviser experience.Strong communicator at all levels with a proven ability to tell the story and get the buy in required to make a difference - loves getting things done! Where my experience passion lies....#productowner#seniorleadership#customerjourney#customerexperience#adviserexperience#transformation#changemanagement#customerengagement#digitaladoption
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Continuous Improvement ManagerM&G PlcFalkirk, Gb -
Customer Support Outcomes ManagerM&G Plc Oct 2023 - PresentStirling, Scotland, United Kingdom -
Customer Journey ManagerNatwest Group Jan 2023 - Aug 2023Edinburgh City, Scotland, United KingdomWorked on Consumer Duty within Short Term Borrowing - Overdrafts Repeat Use.Looking at improvements across the Customer Journey including digital first processes and customer communications. -
Customer Journey ManagerM&G Plc Oct 2018 - Dec 2022StirlingAccountable for the E2E journey for onshore Bonds. Delivery of a Digital First strategy - covering customer journey mapping, Insight analysis, Problem solving, Design, Delivery and Adoption of new channels.Mainly focusing on Customer/Adviser experience
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Operations ManagerPrudential Sep 2015 - Sep 2018Stirling, Scotland, United KingdomOperation Manager of At Retirement Contact CentreResponsible for customers who were embarking on their Retirement Journey and ensuring they understood all available optionsHeavily regulated enviroment -
Retail Voice - Team ManagerPrudential Uk Dec 2013 - Sep 2015Stirling, Scotland, United KingdomContact centre Team Manager - responsible for team of call agents supporting customers through retirement journey -
Sales ConsultantPrudential Uk Apr 2012 - Dec 2013Stirling, Scotland, United KingdomCall handler - supporting customers through Retirement Journey
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VariousRbs May 2000 - Apr 2012
Kirsty Stringer Skills
Kirsty Stringer Education Details
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Grangemouth High School
Frequently Asked Questions about Kirsty Stringer
What company does Kirsty Stringer work for?
Kirsty Stringer works for M&g Plc
What is Kirsty Stringer's role at the current company?
Kirsty Stringer's current role is Continuous Improvement Manager.
What schools did Kirsty Stringer attend?
Kirsty Stringer attended Grangemouth High School.
What skills is Kirsty Stringer known for?
Kirsty Stringer has skills like Customer Service, Leadership, Team Building, Change Management, Customer Insight, Customer Experience Management.
Who are Kirsty Stringer's colleagues?
Kirsty Stringer's colleagues are Ruksana Begum, Ian Mcainsh, Bev Morris, Helen Mcg, Julia Aslett, Ca Hitesh Nankani, Sharon Austin.
Not the Kirsty Stringer you were looking for?
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1farrer.co.uk -
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