•Launch and sustainment of support centre learning programme, addressing capability gap in leadership and wider population with blended soft skills interventions, and including revamped on boarding process•Revamp of support centre performance review cycle and conversations including facilitation of calibration sessions up to and including board level •Roll out of change management programme across entire retail estate to compliment launch of operationally significant projects, influenced business to purchase a webinar licence to innovate the way we deliver training remotely •Design and delivery of bespoke leadership development programmes to key support centre teams working with board member and senior teams •Analysis of training needs/ capability gap across populations and within departments and evaluation of intervention •Design and delivery of subjects including Fierce Conversations/ Situational Leadership/ Servant Leadership/ Belbin team roles/ Working effectively/ Delegation skills/ Advanced presentation & facilitation skills •Holding regular talent and succession conversations with senior leadership•Coaching and personal development support for various partners/ departments as needed•Working with the wider L&D team to deliver high potential development programmes (from assessment to development intervention)•Responsible for ensuring all support centre partners have a robust and useful personal development plans•Working with a global learning function to ensure functional foundational training is useful and market specific for barista, supervisor, manager and district manager populations•Management of a London learning centre and regional learning through a network of store manager facilitators, and managing one day a week designated admin support •Budget management of compliance training, programme delivery and functional training budgets

•One on one coaching and personal development support for 20 district managers and 2 regional managers and design and delivery of team development •Supported 6 store managers through the ‘future leaders programme’ to become district managers over the course of a year•Management of the district management team on key people metrics (turnover, training sign off rates etc.)•Facilitation of calibration sessions to ensure fair and accurate retail performance review conversations from supervisor to district manager•Cascade of key HR/ L&D initiatives through attendance at monthly regional meetings

•Management of the London learning centre•Coordination of quarterly three week district manager immersion programme •Coordination of new senior management immersions•Tracking and reporting on attendance on workshops •6 month secondment to Dublin to support new store openings with recruitment and training

•Retail store management- responsible for all aspects of running a retail business•Recruitment, training, P&L management, performance management, health and safety etc.•Development roles included becoming a classroom facilitator and manager coach mentor (delivery of Starbucks experience induction and training new store managers in the store)