Kirstyn Van Patten Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Working with individual clients to create customized user-centric experiences that are modern and enjoyable for web and mobile apps.• Designed landing pages for clients looking to modernize their look and increase conversions. • Led the design of a member portal for a leadership training company in CA, collaborating with the client to integrate branding and style elements for enhanced training and education experiences.• Developed a responsive website for a beta app for B2B landscaping services, contributing to user acquisition efforts for the beta release.

Led the redesign of a responsive search platform providing resources addressing the needs of children in disaster and day-to-day health emergencies. • Collaborated with stakeholders to craft project goals and timelines.• Conducted research and user testing to validate design solutions.• Transformed low-fidelity designs into high-fidelity prototypes for responsive websites.• Created design systems and documentation to ensure seamless handoff to the development team.

Philadelphia, Pennsylvania, United States

As a highly skilled writer and critical thinker, I evaluate and rank responses generated by AI systems to train cutting-edge models.

Designed an AI-powered platform from end-to-end that helps people with intellectual and developmental differences find healthcare resources, find immediate answers to questions, and create care plans, reducing stress and uncertainty while on their complex medical journey. • Connected the existing resource directory with the user dashboard by creating a user flow that seamlessly brings the user from one platform to another that resulted in a more cohesive experience when the user is putting together resources for themselves or others. • Created design documentation, annotations, spacing notes, and style guide by collaborating with the design and dev team for a smooth dev production handoff.

Philadelphia, Pennsylvania, United States

Working with external stakeholders (org co-founders of Philly Truce and Philadelphia School Board) and a cross-functional team to create an incident report dashboard for Safe Path Monitors to report and track incidents of violence on school pathways.•Organizing and running weekly team meetings with the Strategy team and cross-funtionally. •Crafting Product Requirements Document for the project including: •Leading problem statement workshop to uncover and clearly outline the main problems being solved with this app. •Collaborating with team members to outline goals and objectives for the project. •Creating success metrics and criteria to measure the impact of the project and its ultimate success within the community. •Collaborating with Project Management and UXR and UXD to create features prioritization with acceptance criteria. •Working along side the cross-funtional team define the product backlog and maintain record for future phases of the project.•Presenting updates and status reports to stakeholders, and creating clarity on the project and its status when needed.

Working with a cross-functional team of designers and product strategists on phase 0 of an app to serve black and brown mothers homeschooling their children in the US.• Conducting user research via user journey mapping, segment personas, competitive analysis, and planning user survey questions to uncover and validate user pain points with the existing community app with the goal of increasing engagement and membership.• Set up success for future teams by working cross-functionally to create the Product Vision Board, the MVP, research plan, and project roadmap, resulting in a smooth handoff to the next phase.

New York, New York

• Overseeing client success for the company across multiple teams and managing 1/3 of the prospects and clients via phone consultations, written and phone communication, hiring, and client retention, achieving a 400% increase in gross income over 7 years.• Defining requirements, conducting user research, sketching wireframes, and project managing implementation of internal CRM and customer booking application, resulting in a significant increase in employee productivity and client satisfaction. • Sketching wireframes and building an interactive hi-fidelity prototype for recent site redesign and landing pages to emphasize the company's NYC services, resulting in a 15% increase in prospects over 6 months.

Greater New York City Area

Managing client accounts, creating relationships with clients and sitters to create a community.Setting and tracking industry trends for a top NYC childcare agency. Liaising daily between clients and sitters to negotiate work agreements, contracts, and benefits, etc.Developing team and company goals and initiatives, presenting quarterly growth and metrics. Tracking new acquisitions, client retention, and planning marketing campaigns for new clients.

Greater New York City Area

Assisting patrons with membership related benefits including guest tickets and updating accounts. Planning and execution of three Family and Youth Membership events, seeing a 10% increase in overall attendance by members.Referring general visitors to the benefits of a membership and processing applications.Planning and execution of three Family and Youth Membership events, seeing a 10% increase in overall attendance by members.Providing general museum information including programming, directions, future and past exhibitions, ect.Managing the Membership email inbox and corresponding daily with members of all levels. Providing general museum information about museum functions, ect. Cash, check and credit card handling.

Ux Design Program, Ux Design

This course takes you through the entire UX design process, from identifying human needs and motivations to the presentation.

Master Of Arts (M.A.), Art History

Activities and Societies: Speaker at the 2014 Art History Graduate Symposium

Bachelor Of Arts (B.A.), Art History

Activities and Societies: International Programs-Study Abroad

Bachelor'S Degree, Art History

Two-year study abroad program