• Communicate with clients and translate customer requirements to Visio call flows. • Map out customer’s APIs and create documentation to integrate the APIs into USAN’s technology stack. • Worked with multiple APIs including JSON and XML. • Provide customer with feedback on other opportunities for improvement in their applications. • Explore other potential sources of revenue for the company by identifying customer needs and selling services to the customer. • Help the customer meet their IVR application goals and improve customer experience. • Make informed design and development decisions related to the IVR apps. • Work with the Business Analyst to design new applications and modify existing applications as per the customer requirements. • Review the BA’s designs and ensure accuracy of documentation. • Lead the development team to schedule projects and provide all required resources. • Troubleshoot incidents in the active applications in production. • Work with the software developers to explain the project goals and deadlines as well as help them solve problems they are facing. • Mentoring and training new software developers.

- Build and maintain IVR apps from complex Visio Diagrams under tight deadlines. - Provide support and debug ongoing issues in active IVR applications. - Build internal applications using C# and SQL to automate processes. - Collaborate with Business Analyst and Quality Assurance team members. - Build ASP.Net Web APIs using dotnet core and C#.

-Troubleshooting equipment circulated to GC students.-Re-image Apple Mac Books after they are returned to the library by patrons.-Recommend new ideas and projects to improve the patron's checkout experience.-Answer technology-related questions patrons may have.-Fix minor hardware related problems.-Managed to streamline the outpost process.-Train new students.

- Created reports in Microsoft Dynamics AX 2012 using Visual Studio 2013 and X++.- Tested and deployed the reports created.- Met end users to map out business requirements for some of the reports.