Kirt Fadely Email & Phone Number

Corporate Fort Worth, Tx

Supporting:* Over a dozen banking branch's PCs and software remotely using Dameware and Webex sessions* Configure and support Jack Henry's Silverlake banking software* Network printers* Imaging new PCs* Break/fix repair* AD password resets* VPN setup and support

Working on several projects as the company is growing. Adding a backup system, moving servers, adding storage, and many more.

Manage onsite team of eight membersDistribute helpdesk tickets Helpdesk's first point of contact for the onsite team.Monitor all escalated tickets ensuring timely closure and satisfactionAssist in the training of new team membersTrain team members on new processesSupervise the queue to ensure a balanced work loadAssist technicians in closing tickets in a timely manner and following up on any problemsHandle sensitive HR and legal related incidents dealing with inappropriate and confidential material on PCsCompile monthly metrics to track and manage onsite team

Deal well with difficult customersHelpdesk supportDocumentation of processesMetrics designComputer Associates USDTivoli ticket management softwareTaught Training classes on OutlookKnowledge database designDealt with exporting PCs internationallySun and HP UNIX support (It has been a while) Microsoft Windows Microsoft OfficeLegato BackupArcServe BackupBeginner Web DesignRemote assistance via PC DuoPartition MagicPC Imaging with GhostTCP/IPDHCPComputer hardware diagnosis and repairPrint queue setup in AD Network Printer installation; AccomplishmentsAssisted in the development and documentation of the Queue manager position in 2007Created monthly reports for tracking technician performanceManaged the project to install Novell network for NUMARResponsible for the execution and implementation of the TCP/IP Microsoft network migrating from Novell to Windows NT/ Windows 95 migration.Earned a Gold award in 2009 for the money saving project to have Dell deploy laptops to our North America locations.

Responsible for maintaining PCs and UNIX workstationsSupport, maintain, oversee Sun Solaris and HP UNIX servers In charge of backups using Legato and ArcserveMaintain current versions of system software

Started as Log Data Processor in the Computing Center. Experience with running and installing log interpretation software.In charge of systems support, systems Administration of Novell NetworkAs of August 1996 assigned to Network Support reporting directly to the IT managerAdministration of the internet connection, intranet, mail server and DNS.Active participation in the implementation of several Access Data Base projects.Maintenance of the Remote Access Server.