For (Work Area)1. Abn Amro --Cards and Pl2. Citi Bank –cards 3. Citi Finance Pl and stpl4. Aircel 5. Vodafone.6. SBI cards7. Location pick up collection of various bank8. Save the children donations payment collection and calling set up.JOB PROFILE INCLUDES-1. Handling a portfolio of approx 10 crosses (from different Bank)2. Maintaining a Consistent resolution of above 90% in the given portfolio.3. Handing a term of 26 TCS.4. Dealing with allocation of portfolio doing V- look up the different liens.5. Dealing with irate cardholders call.6. Maintaining daily DRR and MIS.7. Referring the cases on field on the required boost dates.8. Interacting with the customer service to solve dispute cases.9. Acting as a co-coordinator between the payments. Tele-calling and cpu- unit for the smoothing inflow of payment.10. Raise the bill on monthly basis.11. Maintaining regular files.12. Maintaining internal audit and handing external auditors. 13. Trained & motivate newly joined employees as well as existing employees.Administration:-Handled all aspects of HR domain like1. Resourcing.2. Employee Engagement and Training & Development.3. Performance Management4. Manpower Cost planning & tracking5. Working on Deadlines.6. Promotions, Transfers and Demotions7. Employee retention,8. Fun at work, etc.9. MIS10. Maintenance of office premises11. House keeping12. Purchase and maintenance of office stationeries13. Petty cash Etc14. Salary & Increments