Kirti Chavda Email & Phone Number

Toronto, Ontario, Canada

• Domain expert in various skills like Recruitment, Timekeeping, Leave of Absence, Pension Define Benefits, Health and Welfare Benefits, Tax filling, Retirement and Life Benefits, Wages, Payroll i.e. Net Pay, Gross Pay, Federal and State Laws, IRS/CRA Regulations, Garnishments and other various compensation components.• Assisting, supporting and troubleshooting queries related to Human Resources Services and HR Portals with managers, HR Business partners, Employee Relations & high-level… Show more • Domain expert in various skills like Recruitment, Timekeeping, Leave of Absence, Pension Define Benefits, Health and Welfare Benefits, Tax filling, Retirement and Life Benefits, Wages, Payroll i.e. Net Pay, Gross Pay, Federal and State Laws, IRS/CRA Regulations, Garnishments and other various compensation components.• Assisting, supporting and troubleshooting queries related to Human Resources Services and HR Portals with managers, HR Business partners, Employee Relations & high-level Directors • Develop and recommend solutions for increased operational efficiency • Assisting in enrolling Able to enrolling Health and Welfare Benefits and explaining plans• Excellent exposure on working with different Canadian and US clients• Use of Workday for capturing day to day HR related data for recruiting, Time keeping and absences, Updating TD1, TD1X, T4s, T4As, RL1 and other HR related information• Siebel and HrX (Assist management tool) for raising tickets, • Work on SharePoint, Peoplesoft application, JIRA, Garnishment tools, Genesys Cloud, Workday, Imaging, Citrix, JAT, TBA system, Maestro, NICE software Show less

Toronto, Canada Area

• Provided exceptional sales and customer service and maintained an excellent acceptance rating in quality• Developed and maintained strong client relations for success and repeat of sales and business• Demonstrated superior customer facing skills in dealing with customer concerns, managed multiple parallel priorities and provided a customer-focused solution within the defined project timelines• Evaluated customer account information to assess current issues and determine potential… Show more • Provided exceptional sales and customer service and maintained an excellent acceptance rating in quality• Developed and maintained strong client relations for success and repeat of sales and business• Demonstrated superior customer facing skills in dealing with customer concerns, managed multiple parallel priorities and provided a customer-focused solution within the defined project timelines• Evaluated customer account information to assess current issues and determine potential solutions• Delivered service and support to each customer, paving way for future business opportunities• Cultivated impactful relationships with customers and drove business development by delivering product knowledge• De-escalated problematic customer concerns, maintaining calm, friendly demeanor• Gathering data and feedback on the recent client interaction Show less

Gandhinagar, Gujarat, India

• Developing and refreshing templates and custom reports as per client schedules and requirements.• Handling MIS and other day to day operations, maintaining and ensuring quality and accuracy standards as defined by the client.• Handling client meetings and regular calls to discuss on general progress of work and handling any urgency as a part of work.• Managing and handling client escalations and complaints, provide appropriate solutions and alternatives.• Managing and… Show more • Developing and refreshing templates and custom reports as per client schedules and requirements.• Handling MIS and other day to day operations, maintaining and ensuring quality and accuracy standards as defined by the client.• Handling client meetings and regular calls to discuss on general progress of work and handling any urgency as a part of work.• Managing and handling client escalations and complaints, provide appropriate solutions and alternatives.• Managing and maintaining internal and external documents required for quality audits.• Nielsen Market Research Tools – Nitro, Answers Desktop Users/Builder, Chart guide, DIPE• MS Office – Word, Excel, PowerPoint, Outlook• 5 Whys and Six Sigma for escalations Show less

Gandhinagar, Gujarat India

• Handling Recruitment involving candidate sourcing and screening of resumes along with scheduling the interviews and conducting preliminary telephonic interviews with prospective candidates.• Taking care of joining formalities of the new joiners.• Responsible for New Joiner's orientation and induction.• Screening of resumes on Naukari Portal along with scheduling interviews.• Analyzing and evaluating CVs depending on the work requirement.