EXPERIENCE5 years of working experience as a Senior Associate.SUPPLY CHAIN EXPERIENCEGood potential professional with over 3 years of rich experience in Customer Service in supply chainI have deep domain, industry, and technology expertise (I have worked in SAP modules of ECC / APO / CITRIX /Power BI) in the FMCG industry across various supply chain functionsPOWER BI DEVELOPER2 years of experienced with Power BI Data Modelling and Customized, built data model regionsGathered business requirements from users and converted them to technical specifications by building dashboards and reportsDeveloped Power BI reports and dashboards from multiple data sources and publish them on Power BI ServiceBuilt Measures and Calculated columns using DAXTransformed raw data into valuable and meaningful insights in the form of appealing dashboards and reports

Worked on Decision Making process to handling customer complaint about PPIReview the customer’s complaint to understand their concerns and gather preliminary informationCollect all relevant details about the customer’s policy, including dates, amounts, and any correspondence related to PPI. Examine the PPI policy in question to understand its terms and conditions, and whether it was sold appropriatelyCheck if the PPI was sold in compliance with regulations and if the customer was eligible for itExamine all documents related to the sale and handling of the PPI.Decide on the appropriate action, which may include providing a refund, compensation, or other remediesClearly document the rationale for our decision, including how it aligns with regulations and company policy