Kyle Irwin Email & Phone Number

Hagerstown, Md, Us

Frederick, Maryland, Us

Frederick, Maryland, Us

Providing crucial support between IT technical teams and business users through project implementations, systems support, process flow diagramming, requirements gathering, and project prioritization between business groups.Key areas of focus have been HR, Purchasing, Life Animal Sciences, Finance, Accounting, and Facilities & Maintenance teams. Products of focus have been Hyland OnBase, MS SharePoint, Deltek Costpoint, Cornerstone LMS, Jira (custom configuration and applications), Confluence, and IBM's Maximo & Maximo Mobile

Mcconnellsburg, Pa, Us

Working within the Web Applications division of the IT department at JLG Industires Inc.Maintaining close relationships with project stakeholders, team members, system architects, and developers throughout the SDLC from requirements gathering, to project implementation and hypercare/post-implementation support.Ensuring successful IT project implementation by defining the as-is/to-be processes from start to finish.Vast areas of experience include projects related to Sales/Service Operations, SharePoint, E-Commerce, mobile applications, CRM, ERP, EDI, and call center software.

Mcconnellsburg, Pa, Us

Working closely with the Web Applications division of the IT department at JLG as an intern. My role was to seek out various mentors to develop myself as a professional individual within a business environment and to better understand the IT Business Analyst role at JLG Industries Inc.

Shippensburg, Pa, Us

I supervised the front entrance of Lackhove Hall and President's Hall while ensuring the safety of all the residents living in the building. I provided prompt service in assisting the students by providing equipment for them when inquired. I also provided information for students who seek resolution to specific problems on campus or in their dorm

Shippensburg, Pennsylvania, Us

Trained 10-20 callers and individually educated trainees to better prepare them for contacting alumni, parents, and friends of the University to secure private and corporate donations of around $340,000 for scholarships, academic and research initiatives. I've also provided an enthusiastic environment where callers raised an average of $6,000 per 3 hour shift. I also monitored callers to provide suggestions for increasing number and size of donation per call.

Lititz, Pa, Us

I assisted in the decommissioning of old hosting servers by working with Listrak clients using ICT such as Windows Server 2008 and Linux commands. Created email migration/creation scripts for clients. I followed and established a daily work plan and collaborated within department to complete daily tasks. Created alert system using SolarWinds network managing software for Listrak to track possible issues within the active servers on the network. I also helped in updating employee workstations with new equipment, taking inventories of current technological assets, as well as installing new software on their machines.