Kim Ryan Email & Phone Number

New York, New York, Us

 Developed a forward-looking IT Strategy and roadmap aligned with organizational goals, incorporating a clear vision, business cases, and continuous improvement focus. This led to key KPI improvements, including an increase in Business Engagement Scores to 88% and a notable balance shift between KTLO activities and innovation. Created a global resource strategy, optimizing the use of service agreements, independent contractors, and internal/external staffing across geographies. This alignment created $4.8M in ROI savings and enhanced collaboration among global IT teams, while ensuring workforce diversity, effective risk management, and alignment with company growth. Built strategic partnerships with C-suite executives and key stakeholders, establishing a central intake and scoring system for prioritizing and delivering work. This alignment, supported by data-driven decisions and agile methodologies, resulted in a 98% project delivery rate. Drove profitability and sustainability by identifying operational improvements, achieving a $20M annual cost reduction through strategic partnerships, FinOps, cloud-native refactoring, and SRE practices. Improved Technology Integration Management (IMO) processes reduced M&A integration timelines by 60% and boosted productivity by 50%. Revamped IT asset management program, saving 40% and ensuring regulatory compliance. Negotiated an $8M Oracle contract savings.  Created firm’s first ever Technology Risk function, promoting transparency and collaborative risk-based decision making. Launched a risk and controls framework to identify and mitigate technology risks (Data Governance, Enterprise Systems, Infra, Cyber, SDLC, etc.). Ensured global and industry-specific compliance, facilitated internal audits, and provided key risk and aggregated risk position insights to the Board, focusing on digital trust and risk mitigation.

New York, New York, Us

 Oversaw global teams, including Cloud Engineering & DevOps, Network, Service & ITIL Management, Digital Workplace/End User & Collaboration, Infra M&A, Project Management Office, Business Apps & Developer Tools, Platform Storage and Compute, and Technology Architecture. Managed 740+ reports with an annual $190M P&L budget. Stabilized, optimized, and future-proofed technology ecosystem driving a multi-year modernization effort from unstable core technologies (on-premises and Cloud) to resilient, trusted modular platforms. Transformed digital end-user experiences, service management practices, and governance. Reduced Business Downtime by 50%, increased Resiliency (DR success rates from less than 10% to 99%), and Improved Security Posture (38% Vulnerability Reduction). Played a key role in evolving organization from traditional operating model to a product-centric approach enabling product teams to be faster, nimble, and more innovative, ultimately reducing the company's time to market and increasing ROI. This included facilitating the development and delivery of Moody's GTM risk products through multi-cloud landing zones (AWS, Azure, GCP), implementing CI/CD pipelines and Infrastructure as Code (IaC), and fostering automation and self-provisioning strategies, which resulted in a 15% year-over-year cost reduction for three years. Additionally, simplified governance to promote a nimble, but secure, culture by refining architectural standards, streamlining governance bodies, and through targeted programs, such as Citizen Developer efforts. Defined and built in measures of success tied to business outcomes.

New York, New York, Us

Led SVP's, VP's, and their 150 reports across an insourced/outsourced model, managing critical areas such as Compute, Virtualization, Storage, Backup, Data Centers, Enterprise Monitoring, and Shared Development and Business Tools. $43M P&L, ensuring efficient resource allocation and financial management.Recruited post-disaster to re-architect 15-year-old outdated platforms (98% end of life), directly enhancing go-to-market product recovery, resiliency, and portability. Executed a comprehensive programmatic refresh that included updating platforms and operating systems to boost performance, data center consolidation to streamline operations and improve efficiency, and enhanced Active Directory resiliency for greater security and reliability. Additionally, implemented observability improvements for better insights, achieved a significant 38% reduction in vulnerabilities to strengthen our security posure, and created cloud best practices to optimize overall cloud performance.

Atlanta, Georgia, Us

Oppenheimer/Invesco integration, responsible for leading the successful Infrastructure integration of combined $1,184B asset mgmt. firm, including executing to IT synergy target of $18M. Includes assessing business partner requirements, architectural direction of combined firm, data center consolidations, and application/data/platform migrations. Goal was to identify and execute a best of breed approach which betters Infrastructure’s delivery capabilities while delivering on the promise of cost savingsCreation of Infrastructure Agile program development framework utilizing JIRA dev ops methodologies.

Atlanta, Georgia, Us

Led a team of 5 direct reports with an organization of 200 at a global $250B asset management firm, overseeing Messaging/Collaboration, Workplace/Desktop, A/V, Identity & Access Management, Network and Voice functions with a $21M budget responsibility.Spearheaded a network refresh and redesign to enhance stability, extend the edge, increase speeds, and deliver a 50% cut in network costs while improving user experience. Foundational network re-architecture supported the firm's first deployments into AWS, which successfully reduced the server population by 35%. As a member of the Cloud Governance Committee, I contributed to shaping the overall cloud strategy.Drove digital user improvements by simplifying conference room user experiences, upgrading to Windows 10OS, and stabilizing Skype and O365, resulting in a 35% boost in user productivity while reducing costs. Additionally, I enhanced partner and product enablement by streamlining Identity and User Access Management processes, achieving a 60% reduction in onboarding times, and migrating critical customer-facing Call Center operations to the Cloud.

Maryland Heights, Missouri, Us

Led 4 direct reports and organization of 25 supporting Platform/Storage, Hosting, Database, Network, Voice, and Critical Facility technical ecosystems for data science company focusing on value-based health care outcomesEstablished a cloud presence while keeping sensitive HIPAA client healthcare data safeCatalyst to the implementation of PaaS and IaaS services via AWS; Ensured delivery of Minimum Viable Product for Dev and Prod services within 4 months using Agile Methodology; Included core infrastructure and governanceRe-architected healthcare application by implementing best-practices, re-platforming, and deploying network improvements that resulted in a 4x lift to claim processing hourly rates

Boca Raton, Florida, Us

Led 9 direct reports and organization of 58 Core Infrastructure Operations, Engineering, and Architecture team (Network, Hosting/Server Platforms, Storage, Database, Infrastructure Capacity Planning/PMO, and Webb App/Middleware Platforms) supporting the largest home security provider. Company with 17k employees in 300+ locations serving 8M customers relying on ADT systems and infrastructure. $14M + annual budget. Included life critical, backbone, internal back office and customer facing network Ownership and support of large enterprise’s data, voice, and signal network across 11 N.A. data centers, several large contact centers, 3 geographically diverse/redundant backbone alarm monitoring centers and associated bridge sites, as well as approximately 300 branch locationsScaling reliable ADT infrastructure to be capable of handling 2M+ contact center calls and 39M signal events a month (peak of 40 signals/second), with transaction volumes greater than 1500 events/sec on systems that must be available 24X7X365Re-architected team to provide PaaS solutions to stakeholders utilizing an internal private cloud architecture, public cloud infrastructures, automation, and strong customer experience focused workloadsThought leader and Network Lead for new ADT data center strategy splitting backbone services and product hosting environments, including addition of a new hyper-converged data center utilizing Vblock, standardization and automation to substantially reduce delivery times and provide self service capabilities

Boca Raton, Florida, Us

Full replacement of legacy network and telephony infrastructure over a 4-year program, which resulted in a $22M savings to operating costsExecutive Sponsor and Network Lead for acquisition and integration of $2B competitor through $100M program that integrated and transformed the ADT residential operating business, expanding footprint and geo-diversityNetwork Lead and Executive Sponsor for development and execution of a 2-year 225k man-hour program to spin off ADT residential from Tyco, making ADT a stand-alone $4B business from the $18B Tyco holding company Skillfully orchestrated 9 full-scale data center refreshes or greenfield implementations across entire ADT career

London, United Kingdom, Gb

Responsible for large scale Merger and Acquisition and Infrastructure Projects. Project execution including Global roll-out of Salesforce automation, integration of a Canadian company acquisition, IP telephony global standardization, and a global virtualized lab for QA testing

Framingham, Ma, Us

Led a team of 32 responsible for Project Implementations, Network Operations, Network Engineering, Network Security Operations, Call Center Operations, and Billing. Managed $9M budget. Led network services while supporting 750 M&A's and orchestrating a major network redesign that saved $18.6M.Successfully renegotiated wireline contract that resulted in $18.6M savings over 3-year contract, a 60% reduction to company network/telecom spendSeamlessly migrated 27 disparate call-centers both in legacy PBX environments and IPTel, to a single world class IP contact center using a combination of internal and external products to provide an overall CRM solutionEffectively collaborated on multiple data center projects including Disaster Recovery site selection and build-out, core network upgrades, structured cabling upgrades, environmental upgrades