Kisan Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Maintaining and updating student database of all the campuses, ensuring accuracy and completeness of records.• Managing feedback process, capturing, analyzing, and acting upon student feedback to drive academic development.• Collaborating with stakeholders to interpret and presenting the findings of the feedback analysis.• Analyzing cumulative attendance reports, identifying trends and implementing strategies to improve attendance rates.• Preparing and analyzing result analysis reports for various assessments and examinations across all the campuses.• Implementing data-driven initiatives to improve student engagement and achievement.• Coordinate and facilitate internal meetings for effective communication and collaboration across all the campuses.• Conducting training sessions to equip new joiners with skills for successful performance.• Utilizing analytical skills to generate insights from student data, identifying patterns and improvement opportunities.• Implementing dropout prevention strategies, providing support and interventions for at-risk students.• Oversee management information systems(MIS) for accurate reporting and decision-making.• Driving process improvement initiatives to enhance operational efficiency and effectiveness.• Utilize learning management systems (LMS) and educational technology tools to support student learning.• Leading projects for student database management, feedback management, and academic operation management.• Managing a team, providing guidance and support to ensure high performance and goal achievement.• Ensuring compliance with data privacy and security regulations.

Bengaluru, Karnataka, India

• Managing end-to-end business operations, ensuring efficiency and effectiveness.• Resolving customer complaints within the specified turnaround time (TAT)s, maintaining high service standards.• Planning and coordinating project work, aligning resources and timelines for successful outcomes.• Driving collections efforts, securing payments from assigned schools and reducing outstanding amounts.• Implementing asset tracking systems and processes to ensure accurate inventory control and visibility.• Establish and maintaining reliable vendor partnerships for ensuring quality and value for the organization.• Implementation of the ERP system, ensuring successful deployment and user adoption.• Providing hands-on training and technical support to end-users to maximize the benefits of LMS platforms.• Regularly updating customer relationship management (CRM) system with accurate and up-to-date customer interactions such as inquiries, complaints and sales purchase orders. • Participating in recruitment and selection, sourcing and evaluating candidates for a skilled workforce.• Supervising and guiding employees, fostering productivity, quality, and adherence to policies.• Monitoring and managing operational budget, optimizing resources and controlling costs.• Assigning and optimizing resources for efficient workflow and task completion.• Maintain professional appearance standards among staff, reflecting the company's image.• Stay updated on emerging technology trends, fostering a culture of innovation and improvement.• Conduct annual performance reviews for field engineers, supporting their growth and development.• Ensure a clean, safe working environment, prioritizing employee well-being.

Chennai, Tamil Nadu, India

As a Service Delivery Team Lead, I will leverage my expertise in team management, client relations, process optimization, and technical guidance to drive operational excellence, exceed customer expectations, and ensure the seamless delivery of services across PAN India.• Led a team of 15+ members, including 30 field engineers and over 40 authorized service partners, ensuring efficient scheduling and deployment of resources throughout PAN India.• Mentored, monitored, and guided team members, fostering efficiency in process operations and achieving individual and group targets.• Managed day-to-day operations across all regions, optimizing productivity and adherence to standard operating procedures (SOPs).• Handled and resolved escalations in alignment with set service level agreements(SLAs), maintaining high client satisfaction.• Provided technical guidance and resolutions for complex issues, supporting field engineers in delivering high-quality service.• Cultivated strong relationships with clients, ensuring effective communication and meeting client expectations.• Prepared and presented daily, weekly, and monthly reports to management, providing insights into operational performance and customer engagement.• Followed up diligently with authorized service providers for invoice submission, stock clearance, ensuring timely and accurate payment processing.• Mentored new joiners on process and product management, facilitating their seamless integration into the team.• Collaborated effectively with cross-functional teams such as SCM, L&D, Partner Management, Warehouse, Sales and IT to streamline operations and drive continuous improvement.• Received recognition from TVSE brand for delivering exemplary service within SLAs and achieving 100% TAT.• Received accolades for the successful testing and implementation of call closure through a mobile app.• Awarded by TVSE brand as the Best Team Leader for motivating team members to achieve 100% key metrics.

Chennai, Tamil Nadu, India

• Utilizing the ITIL ticketing process to effectively manage and resolve technical issues reported by users.• Providing remote support using tools such as VNC, RDP, and LMI, ensuring prompt and efficient resolution of user problems.• Administer backup and recovery software, implementing reliable backup and disaster recovery strategies to safeguard critical data.• Delivering non-voice-based support, utilizing written communication channels to troubleshoot and resolve user issues effectively.• Performing backup procedures for Exchange and Active Directory, ensuring data integrity and availability in case of system failures.

Noida, Uttar Pradesh, India

• Providing software support for desktops and laptops of US based clients, troubleshooting and resolving software-related issues.• Demonstrating strong troubleshooting skills for email clients like Outlook 2003, Thunderbird, Netscape, Antivirus and Outlook Express.• Offering operating system support, assisting users with issues related to Windows, macOS, or Linux.• Installing and configuring antivirus software, ensuring systems are protected against malware and resolving virus-related problems.

Bachelor Of Technology - Btech, Information Technology

Xi-Xii, Mathematics And Computer Science

X, Mathematics