I am an accomplished and results-driven professional with 10 years of experience overseeing service delivery and optimizing operational activities across multiple locations. My expertise lies in project management, service delivery, and leveraging technologies to drive operational efficiency and productivity. Throughout my career, I have consistently delivered outstanding operational performance and fostered collaborative partnerships with cross-functional teams, stakeholders, and clients. • Results-oriented professional with over 10 years of experience in IT service delivery, operations management, program management and a deep understanding of the EdTech landscape.• Proven track record of driving operational excellence, ensuring exceptional customer satisfaction and successfully implementing EdTech solutions to optimize service operations in educational institutions.• ITIL certified professional with a strong understanding of IT Service Management (ITSM) principles, frameworks, and best practices.• Proficient in implementing and aligning ITIL methodologies to enhance service delivery and optimize IT operations.• Experienced in designing and implementing ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Level Management, to improve service quality and customer satisfaction.• Strong expertise in managing and streamlining operations across diverse industries.• Skilled in process improvement, cost optimization, resource allocation and leveraging technology to enhance service delivery.• Exceptional ability to develop and nurture client relationships, working closely with stakeholders to deliver customized solutions.• Effective communicator and collaborator, adept at bridging the gap between operations and other departments.• Proficient in ITIL service reporting and performance measurement, leveraging key metrics to assess service performance, identify improvement areas, and drive informed decision-making.• Continuously stay abreast of industry trends and emerging technologies to drive innovation and maintain a competitive edge.• Thrive in fast-paced environments, adept at managing multiple priorities and meeting deadlines.• Seeking opportunities to apply expertise and leadership skills in a dynamic organization focused on operational excellence and customer-centricity.• Eager to contribute insights, drive impactful change, and optimize service delivery for enhanced business performance.
