As a process associate , I served as a customer experience representative, managing and resolving customer inquiries across multiple support channels, including voice, email, chat. My role focused on delivering efficient and personalized solutions to enhance customer satisfaction across all touchpoints.

As an Operations Teammate I was a customer experience representative who handles and solves incoming or outgoing customer inquiries through various support channels such as voice, email, chat, social, asynchronous messaging, in-app, and SMS text.

Directly handling sales and coordinating with all other departments.Generate leads and converts into successful sales.

My duties are maintained client accounts and also file their GST and ITR and also prepare accounts for the audits.

Manage large amount of incoming calls.Identify and assess customers need to acheive satisfaction.Provide accurate, Valid and complete information by using right method/tools, to customer through open and interactive communication.