Kishan Kumar Email & Phone Number

A dynamic professional with several years of experience in the domain of Business Operations, Client Management, and Company Operations.Monitor RPA processes to ensure successful execution as per defined schedulesMonitor Termination / Failure of Bots and take corrective actionsRestart Bot based on the Handbook / ManualPerform fixes and enhancementsTriage or escalate alerts from monitoring applicationsRaise incident for abnormal Termination / Failure & follow up till closureInitiate and Support war room situationsManage multiple Bots based on the processing volumes and increase the availability for effective utilization of BotsReport metrics and analysis as per the defined frequencyPeriodic health check of robotic resourcesIncident/outage/change/problem managementParticipate in operational continuous improvementCoordinate with respective business application teams to get the bot working to its expectationCoordinate with Network, security, and other technology teams as required.