Kishan Sureja, Pmp Email & Phone Number

Pickering, Ontario, Canada

Markham, Ontario, Canada

Etobicoke, Ontario, Canada

Toronto, Ontario, Canada

• Implementing efficient working processes for the best outcome for the client institution
• Assigning and reviewing the work of agents engaged in administration, collection, and customer service
• Examining and verifying the accuracy, quality of the calls to fulfill client requirements
• Establishing work schedules, procedures and coordinating activities with other work units or departments
• Leading 20 agents by assigning and reviewing their work to deliver supreme customer experiences
• Resolving work-related problems by coordinating with the manager; and submitting progress and other reports

Toronto, Ontario, Canada

- Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts;- Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client;- Administrating.

Waterloo, Ontario, Canada

• Handle customer issues and concerns over phone calls and live chat in a fast-paced and team environment
• Support about 80-120 calls and chats depending on the length of the conversation with positive attitude
• Actively listen to difficult and upset customer and deliver personalized empathy statements and resolutions
• Document and maintain detailed records of phone calls for future reference and administration purposes
• Utilize a wide range of tools to find and recommend suitable solutions according to customer needs
• Perform payment transactions manually, change the payment details and escalate where needed

Vapi, Gujarat, India

• Worked on estimations of projects with high accuracy and attention-to-details
• Worked remotely from Canada mainly on Estimation, Project Management consultation, budgeting, documents management and presentation for construction projects including residential, industrial and commercial projects
• Successful track record of preparing lowest responsible estimates resulting in winning projects from new clients
• Coordinated virtual meetings with owners to define and prioritize the project requirements and expectations
• Reduced cost of materials and rental equipment by 15% to 25% by negotiating with Suppliers
• Reviewed and interpreted architectural blueprints, structural drawings, specifications to perform quantity take off and estimation extension to prepare material and labour cost estimates

Surat, Gujarat, India

• Delivered the building 1.5 month in advance with high quality and lower cost variance
• Managed planning and execution of work for a 12-building project
• Coordinated with Project Manager, Chief Estimator and Site Superintendent on projects
• Developed and tracked schedules, budget for trades to ensure project delivery on time and within budget
• Monitored and reported project progress and completion of daily project tasks to identify potential issues
• Reviewed and interpreted engineering drawings and specifications to ensure precise execution of work

Vapi, Gujarat

• Worked with civil engineer and project manager in developing schedules and budget for a project
• Reduced rework by 25% by educating the team of foremen about the best practices and setting realistic goals
• Identifying critical activities and develop strategies for execution of critical activities
• Supervised day-to-day work on site ensure compliance of the industry standards and project expectations
• Performed site visits and quality audits to ensure delivery of better quality of the work

Post Graduate Certificate, Project Management, 3.52

Trained in: -Waterfall, Iterative and Agile Methodologies -Thorough and deep knowledge of Project Management processes and procedures.

Bachelor Of Engineering - Be, Civil Engineering, 7.02 Cgpa

Trained and Practiced in: -Concrete technology -Advanced Surveying -Structural and Architectural Designs -Preparing Floor Plans, Layouts.