Kishan Darji Email & Phone Number

Manchester, England, United Kingdom

Analysed requirements to build a bespoke LMS for a £10m education and training client, which resulted in cross-selling opportunities, embedded training tutorials, and improved student satisfaction. • Investigated the business problem and identified options for solutions through creation of a business case.• Elicited, analysed, and clearly articulated ideas and viewpoints from key stakeholders (business and technical) to the team and to senior management (and vice versa) for… Show more Analysed requirements to build a bespoke LMS for a £10m education and training client, which resulted in cross-selling opportunities, embedded training tutorials, and improved student satisfaction. • Investigated the business problem and identified options for solutions through creation of a business case.• Elicited, analysed, and clearly articulated ideas and viewpoints from key stakeholders (business and technical) to the team and to senior management (and vice versa) for effective decision-making.• Conducted an AS IS analysis on the existing training system being used and documented the existing functionalities.• Facilitated stakeholders to elaborate on their functional and non-functional requirements through effective questioning and clarified desired features to develop an LMS tailored to the business objectives and user needs. • Designed the target operating model showcasing features of the LMS into a UML use case diagram.• Documented agile user stories with Gherkin acceptance criteria within a business requirements document.• Explained the front-end and user experience of the business requirements by creating wireframes using Balsamiq Cloud.• Updated test logs, worked on bugs/defect resolution, and provided continuous testing as well as post-release support.• Analysed project performance and recommended actionable improvements to the client for lessons learned, documenting these into an end-of-project report.Achievements• Migrated 1000+ existing users to a new platform with improved features customised to stakeholder requirements reducing the average time for content creation by 2 weeks.• Helped stakeholders embed recorded videos into the LMS which reduced training times by 8%.• New LMS improved customer experience by 32% thereby increasing the referral rate by 50%. Show less

Assessed financial documents, credit reports, market trends, and other document analysis to improve loan and mortgage processes. Built key relationships with clients, lenders, and real estate professionals, establishing trust and rapport building.• Analysed business requirements and gathered stakeholder input to identify project objectives and scope, such as improving the fact find process of gaining clients' information.• Applied analytical skills to assess mortgage sourcing data… Show more Assessed financial documents, credit reports, market trends, and other document analysis to improve loan and mortgage processes. Built key relationships with clients, lenders, and real estate professionals, establishing trust and rapport building.• Analysed business requirements and gathered stakeholder input to identify project objectives and scope, such as improving the fact find process of gaining clients' information.• Applied analytical skills to assess mortgage sourcing data and information, identifying trends, patterns, and insights.• Collaborated with stakeholders, including business leaders, developers, and end-users, fostering effective communication. Gathered requirements and presented solutions for a tailored Customer Relationship Management (CRM) system.• Utilised financial knowledge to analyse project feasibility, cost-benefit analysis, and return on investment.• Played a pivotal role in the successful implementation of a business intelligence solution, which in this case was Power BI, providing stakeholders with real-time access to critical KPIs and actionable insights.• Conducted data analysis on lead sources that were currently present and developed advanced forecasting models, enabling better-informed financial planning and decision-making.• Carried out document analysis, specifically reviewing existing mortgage fact find documentation that was sent to customers to complete along with guidance documents to improve the process of completing fact-finds.• Reviewed the current process strategies regarding how advisors and clients liaise with one another and obtaining their financial documents in a safe and efficient manner whilst ensuring Data Protection laws are implemented.Achievements• Increased cross-departmental collaboration and information sharing by 40%.• Business intelligence solution resulted in a 30% improvement in data-driven decision-making.• Improved the accuracy of revenue forecasting by 15% through data analysis. Show less

Bolton, England, United Kingdom

Established process efficiencies at every touch point throughout the user journey including client contact, fact finding, affordability assessments, decision making and gathering feedback.• Analysed the AS IS processes of client contact including various channels of communication such as in-person, over the phone, online. Found a low rate of client engagement online by analysing web data and highlighted this problem to stakeholders. • Defined requirements for website… Show more Established process efficiencies at every touch point throughout the user journey including client contact, fact finding, affordability assessments, decision making and gathering feedback.• Analysed the AS IS processes of client contact including various channels of communication such as in-person, over the phone, online. Found a low rate of client engagement online by analysing web data and highlighted this problem to stakeholders. • Defined requirements for website improvements and new features that resulted in an increase of traffic to the website and more fact finds being completed online by clients. • Reviewed the process of the affordability assessment, the type of questions that were being asked, their main purpose, removed unnecessary questions from the process which resulted in higher customer satisfaction and a much-streamlined process for both the mortgage advisors and the clients.• Assessed the functions in how financial and personal documents were requesting to support the mortgage applications, opted a process for clients to upload documents directly to the cloud which made it easily accessible for their own assigned advisor.• Improved the turnaround time for producing mortgage in principles (MIP) by automating the process through clients uploading their income documents and completing a basic fact find which then resulted in automatically generating a MIP.• Liaised with various internal and external stakeholders including solicitors, legal departments and regulators.• Ensure compliance with organizational standards, policies, and regulatory requirements during project execution.Achievements• Increased customer retention by 20% through improving the communication between advisor and client.• Achieved a 20% increase in sales conversion rates through automating the process of getting MIPs.• Increased cross-departmental collaboration and information sharing by 50% through recommending a cloud-based system to access clients’ personal files. Show less

Shanghai City, China

Responsible for understanding the needs and requirements of school administrators, teachers, and students, through analysing the current process of teacher-parent engagement and successfully implanting a new LMS to boost children’s knowledge.• Facilitated workshops and meetings with stakeholders to gather requirements and build consensus.• Successfully implemented school-related initiatives such as building the efficiency of teaching online instead of solely just classroom-based… Show more Responsible for understanding the needs and requirements of school administrators, teachers, and students, through analysing the current process of teacher-parent engagement and successfully implanting a new LMS to boost children’s knowledge.• Facilitated workshops and meetings with stakeholders to gather requirements and build consensus.• Successfully implemented school-related initiatives such as building the efficiency of teaching online instead of solely just classroom-based interactions.• Coordinated with cross-functional teams, including IT and HR, to ensure the smooth delivery of a new Learning Management System (LMS) called QQ which enabled teachers to set homework via voice recordings.• Analysed current processes such as teaching online and parent – teacher interaction to identify trends and made recommendations for improving the educational experience.• Conducted gap analysis to identify areas for improvement in current school processes such as setting homework and children bringing in their voice recordings on separate USBs for the teachers to listen and mark.• Conducted post-implementation reviews to assess the effectiveness of new initiatives.Achievements• Improved student engagement by 20% through the implementation of a new instructional design process.• Reduced administrative workload by 30% through the automation of manual processes.• Increased parent engagement by 15% through the development of a more user-friendly communication platform. Show less

Business Analysis, Pass

Cemap, Finance, General

Education record