Kishel R. Email & Phone Number

Malaysia

Enablement & Training Implementation- Established the training structure of 18 New Projects.- Developed the Implementation Template for new Training.- Launched bi-weekly Lunch and Learn sessions to improve training engagement.Project Management - Alignment and synchronization across internal stakeholders- Drafted the outline for the internal "Performance Quadrants"- Revamped the enablement structure to optimize processes and training resources.Achievements- Played a key role in assisting the team in achieving the "Campaign" target for APAC, a milestone in the project's 1 ½ year history.- Restructured the training curriculum and reduced the training length from 14 days to 7 days while standardizing the OJT process in collaboration with colleague Reham Ahmed.- Involved team leaders of respective teams in the OJT process and standardized their contribution to the development of their own representatives as part of the Training Curriculum- Tracked training metrics (NPS, end-of-course survey, daily training feedback, time to first TQL, attrition) to demonstrate the effectiveness of the Enablement Team.- Created new onboarding content, including pitching & pitching exercises, campaign-specific content, and additional training materials.

Petaling Jaya, Selangor, Malaysia

- Won the "Going the Extra Mile Award" in 2021 for contributions to multiple projects within Salescode- Grew a pilot program from 3 to 55 headcount in just 4 months while acting as both Trainer & Temporary Team Lead. - Managed training across multiple regions (US, APAC, EMEA).- Led Training & Coaching for Salescode's first project, achieving consistent 120% performance for 2 years.- Created LMS programs, covering various sales topics. - Created and established the usage of the BANT Methodology across all company projects.- Assisted in creating attributes for the ICEF form used by Quality Monitoring Teams in Salescode.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for leading and directing the "QA's & Trainers" of multiple teams for the Google projects at Webhelp. Drove the performance quadrant's initiative which led to a dramatic improvement in Quality and Sales Metrics from Q2' to Q3' 2019 for Google DMG.Created quality performance dashboards which are used for re-training and re-educating teams when agent level or progam level issues are identified. Collected, measured, evaluated, interpreted and summarized data in preparation for generating reports that were used to identify issues and form effective action plans.

Made training fun!Introduced newcomers with little or no sales experience to the exciting world of GCP & GSuite!Developed the sales mindset of the team with emphasis on practical demonstration on "what works" rather than just reliance on theory. Coached teams by understanding their best practices. Constantly updated our sales skill repertoire by imparting a culture of continuous improvement by highligting the importance of learning from every experience during customer outreach. Constantly participated in educational opportunities, professional publications ( Google whitepapers etc), maintained personal networks, and participated in professional organizations to keep up to date.

Participated in technical product demo's as well as live sales presentationsResponsible for the proof of concept phase of the "Berjaya Pharmacy/Tigas Pharmacy" POS Implementation project and was instrumental to its success. Created Roll Out/Implementation Plans for 20 pharmacy outlets nationwide.Performed as acting Project Manager, planned and ensured smooth rollout of hardware and software implementation in accordance with the client's store rollout scheduleCreated customized training manuals, process flowcharts and provided feedback on existing SOPs relating to the management of POS systems.Managed and provided support to client's in-house trainersManaged Helpdesk System to ensure direct reporting and tracking of Point of Sales Systems-related issues.Drafted Testing Procedures and performed QA Testing for Software Modifications during release.

Petaling Jaya, Selangor, Malaysia