A leading global provider of comprehensive logistics and transportation solutions estd. in 1982;- Comprehensive Logistics and Transportation solutions, - Express courier delivery, - Freight forwarding (Air & Sea LCL FCL),- Supply Chain Management,- E-Commerce and Record Management Services.- Warehousing, - Customs Clearance.*a Hunter X Farmer role

• Successfully led a team of over 50 couriers, team leads, and vendors, ensuring adherence to customer service level agreements (SLAs) and company standard operating procedures (SOPs).• Conducted routine audits of deliveries and status updates to ensure accuracy and completeness of information provided to clients. Actively sought out new technology and methods related to administering services to continually improve operations.• Established an effective track and trace system for timely monitoring of deliveries.• Configured and set up new customer accounts for seamless onboarding.• Trained Setiawangsa Branch Supervisor.• Achieved Top KPi Service Point in April 2022. – (Wangsamaju Branch)

As the former Station Head for Teluk Intan branch, the focus was on developing e-Fulfillment, Cross Border, and Innovative Last Mile delivery solutions that made us the "Provider of Choice" in the eCommerce sector. Our anthem was "Excellence, Simply Delivered."• Successfully managed manpower and transportation logistics across multiple branches.• Led Teluk Intan Branch to achieve Depot of the Quarter in Q2 2021.• Implemented continuous improvement plans to address poor-performing areas.

• Was introduced to MIRROR and FarEye by fellow OPS Team Leaders, learned about Apollo and Splunk from the OPS Supervisor at Kota Damansara Depot.• Enforced strict adherence to 5S standards by motivating all staff.• Effectively managed inventories at the Depot during high volume periods of the Movement Control Order (MCO).• Ensured compliance with inbound and outbound shipment inventory requirements.

• Assisted QM in achieving MS3 qualification as a golden supplier for Collins Aerospace.• Led Quality Clinic Audit by Collins Aerospace in December 2018.• Created the First Article for Avitron Pte. Ltd. projects, including LEAP X-1A Fwd Case Compressor, Port-High Pressure Turbine Case, Bolt & Nut: CFM International LEAP.• Maintained Collins Aerospace (Goodrich BRKT-BNPS and INT8: A320 & A350).• Promoted company-wide improvement with the internal KAIZEN Team.• Took up all of these projects as an acting senior engineer.

• A BPO Company called DayThree Business Solution Sdn. Bhd. • Maintained customer satisfaction by educating and resolving customer complaints, and assisting with retro claims.• Referred unresolved customer grievances or special requests to designated departments for further investigation.• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Processed orders, forms, and applications.

• Documented and assisted in building renovations for all AeroDarat Sdn. Bhd.'s offices in Kuala Lumpur International Airport (KLIA) and Kota Kinabalu International Airport (BKI).• Was familiar with dealing with suppliers and vendors, negotiating, preparing, and executing contracts, preparing the list of products, and coordinating with vendors to maintain a consistent and regular supply flow.• Was involved in the establishment of a Store Room for AeroDarat staff uniforms at LVL 4, KLIA.• Assisted in the renewal of building FireEx for all ADS's offices at KLIA.

• Led the turn-around process, ensuring all relevant equipment, resources, and services were in place, as required to complete a safe, secure, and efficient turn-around according to the customer's SLA with the company.• Monitored and coordinated operations of systems and equipment in a safe, secure, and efficient manner.• Ensured timely and effective communication with all relevant parties, both external and internal business units.• Deduced delay disposition report for Hub Control Centre (HCC)'s perusal and raised hazard reports accordingly.

• Worked closely with a Doctor of Sciences & Candidate of Sciences on Navier-Stokes Existence and Smoothness (Experiment) with NavierS2D Program Complex for my final year thesis, which was developed using CFD with the aid of ANSYS Fluent 16.0 & Gambit 2.2.• Conducted research using subsonic and supersonic wind tunnels on various aerodynamic designs of airfoil prototypes.• Completed flight operating (4 courses of simulation flying) practice with one of the world's most advanced simulators in the Flight Dynamics laboratory in accordance with Kutta-Joukowski Theorem.• Demonstrated awareness of health and safety requirements.

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