• 20+ years of dynamic and result oriented Operations, Customer service and Training skills in the hospitality and service industry in various 5-star hotels and Quality of Life Services organizations in North America, Middle East and Asia• Reliable and consistently high levels of professionalism, emotional intelligence and sensitivity to internal and external customers• Resilience, composure and tact in intense and high-pressure situations, adaptable to new situation / demand• Recognize opportunities for service excellence/recovery and empower management and associates to make meaningful and intelligent decisions to delight customers• Drive, self-motivation and strong career focus• Advanced level Microsoft Office • Pre-opening hotel experience • Front Office, Operations and Training experience internationally in junior and management level• Excellent communication and interpersonal Skills; can relate to any level of hierarchy comfortably• Certified Departmental Trainer• Can work under pressure with multitasking• Quick learner, adaptable and open to change• Computer savvy –MS Word, Excel, PPT and PMS operation – Opera, Fidelio, Fosse, Micros, Maxial• Administrative and Secretarial skills – short hand, composing, editing and compiling letters, memos, articles• Project management and problem-solving skills • ISO, Food Safety and HACCP Auditing Skills• High work ethics and integrity• Can work individually as well in team environment• Is able to motivate others towards common goal