Kishor Kadam Email and Phone Number

• I am working as a Service Delivery Manager and Release Train Engineer in Pega technology, to ensure successful projects in the Telecom domain. • I managed and optimized the flow of value through the Release Train and/or Solution Train using various tools, such as information radiators, and virtual collaboration tools.• I facilitated periodic train-level synchronization meetings.• Assisted with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary. • Tracked the execution of feature and capability.• I applied Scrum principles and practices to facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring efficient project delivery and continuous improvement. • I led cross-functional teams across diverse locations, delivering exceptional results aligned with client expectations.• Supported Product Owners in Backlog management and priority understanding.• Resolved conflicts and team impediments for smooth collaboration.• Facilitated team communication and collaboration, exemplified servant leadership by prioritizing needs, fostering continuous improvement, and empowering self- organization.• Tracks and communicates team progress, utilizing metrics to guide enhancements.

• I worked as a Scrum Master and Project Manager in Appian and RPA automation technologies, to ensure successful projects in the Insurance domain. • I applied Scrum principles and practices to facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring efficient project delivery and continuous improvement. • I managed the on boarding of new team members, involving assets management, coordination, orientation, training, task assignments, mentoring, and ongoing support. • I led cross-functional teams across diverse locations, delivering exceptional results aligned with client expectations.• I created project-related documents, including Project Charter, Project plans, Requirements, Risk management, Communication plans, User Manuals, Quality Assurance Plan, and Status Reports. • With a customer centric approach, I identified automation opportunities to optimize workflows and improve productivity. • Oversaw QA teams, allocated resources effectively, and led test planning and execution, including automation efforts. • Conducted root cause analysis to identify and resolve quality issues, developing comprehensive quality assurance plans. • Scheduled and chaired quality review meetings to improve throughput, mitigate risk, and achieve customer satisfaction. • Managed defects, provided metrics and reports, and ensured consistent production quality through automated practices. • Provided training and development opportunities for QA team members.

• As a Scrum Master and QA Lead for the Reports teams, I ensured quality and schedule goals were met.• Coached and mentored a cross-functional team to deliver quality products.• Led QA teams, managed resources, and directed testing with a focus on automation.• Identified and addressed issues by analyzing their root causes, creating detailed quality plans.• Implemented functional and performance testing, managing test cases.• Organized meetings to enhance quality, reduce risks, and ensure customer satisfaction.• Provided training and development opportunities for QA team members.• Ensured adherence to best practices for testing software and maintained quality standards from start to finish.• Ensured consistent production quality, providing metrics, and implementing automated practices for ongoing improvement.• Coordinated and facilitated support for production releases and migrations, specifically focusing on reports and database release/changes.

I was working in finance team and was involved in Functional testing, Database verification, automation testing (Selenium IDE), retesting and regression testing. Creating the Test Cases, Create and verifying system errors tasks and maintains the Status Report Coordinate and interact with development team, TPM or SDM regarding major issues and concerns Responsible of analysis/review of client concerns, complaints and Assigned bugs tasks to Developer team as a Bug Analyst. Providing training to the new team members in product knowledge, Failure analysis process and operating process Review the tasks details of team members before releasing. Creation of the test checklist to cover all the crucial functionality of the application Designed Test scenarios as per the requirements and as per the test scenarios create test cases. In Performance Testing:I Involved in Requirement gathering and analyzing Functional & Non-functional requirements Created V-user scripts using http/html protocols, setting up test data in V-User scripts and interfacing applications to avoid any data integrity issues during test execution, Created test scenarios in Load Runner Controller; Conducted load, stress tests. Worked closely with development team during bottleneck analysis Assisted developers by providing sufficient test results and by conducting isolated/customized tests to identify bottlenecksIn Sales force TestingI understand the Requirements and Functional Specifications of the Application Creation of the test checklist to cover all the crucial functionality of the application Designed requirement based test scenarios and test cases Test case execution and Defect tracking Responsible for the Test Data creation for Data Driven testing.

Mobile application: Experience in testing of i-Phone and Android application mobile testing with Iterative model. I had done Sanity testing, Functional testing, UI testing, Usability Regression testing. Involved in designing test cases and planning the test cases as per customer requirements. Executing test cases for the application under simulated as well as real world conditions and Mention bugs in the Bug tracker( mantis).Embedded application: Experience in testing of Web portal and embedded applications with Iterative model. Hands on experience of System, Client side, Browser Compatibility, Functional, Regression, Retesting, Performance and Negative testing. Creating test setup environments, involved in designing test cases and add the test cases as per customer requirements. Understand and analyze the systems and its functionality. Executing test cases and Mention bugs in the (mantis) Bug tracking tool. Regular communication with client regarding the updates and change request.

Acquired experience in testing web-based applications using the Agile modelConducted various types of testing, including functionality, regression, negative, browser compatibility, and retestingUtilized hands-on experience with testing tools such as Mantis bug tracker, HTML Validator, and Y-SlowEffectively communicated with clients by providing updates and addressing queries

I worked for British Gas Electricity Account, where I was involved in billing and invoicing, reading devices, and processing payments. I had hands-on experience with SAP and other process-related systems. I worked in the quality team and also provided desktop support and created web pages.