• Spearheaded a comprehensive operations overhaul by designing and developing a custom ERP systemon Microsoft Access with forms, replacing an outdated paper-based system and resulting in a 99%reduction in paper waste and significant improvements in workflow.• Streamlined communication and problem-solving between the production floor, engineers, and clients byidentifying and proactively resolving production issues, using expert problem-solving skills and attention todetail.• Increased productivity and consistency in output by implementing efficient manufacturing practices anddeveloping procedural checklists for employees to follow, resulting in improved quality control measures.

• Performed day-to-day tasks as well as: opening/closing the store, training new employees, being a leader.• Learned important customer relation skills by interacting and providing excellent service.

• I provided home care services to the elderly.