K I S H O R Email & Phone Number

Coimbatore, Tamil Nadu, India

• Sales and Customer Support: Worked on inbound sales, lead generation, andinternational customer support, focusing on B2C and product sales. Engagedeffectively with prospective students, providing relevant information andguidance through the admission process.• Admissions Processing: Processed admissions for MD programs in NorthAmerica, ensuring the accuracy of academic documentation, medical records,and criminal records. Managed student data using CRM software.• Visa Coordination: Coordinated visa processing with the Guyana and Indianembassies. Handled documentation and data requests efficiently.• Service Standards and Feedback: Monitored and improved service standards.Addressed client feedback to enhance the overall experience.• Operational Coordination: Ensured smooth operations by coordinating withvarious departments.• Team Training and Scheduling: Trained team members and created workschedules.• Promotion and Networking: Promoted events and services, and maintainedprofessional connections via LinkedIn and other platforms.• Reporting and Task Management: Maintained monthly intake reports andcompleted all tasks within the turnaround time (TAT).

Coimbatore, Tamil Nadu, India

• Customer Support: Provided high-quality customer support via phone, email,and chat, addressing inquiries on orders, returns, refunds, product information,and account issues.• Problem Resolution: Utilized Amazon's internal tools for efficient problemresolution, including the Amazon Pay process and AWS CRM services.• Collaboration: Collaborated with departments to resolve complex issues,ensuring data confidentiality.• Shift Management: Worked on rotational shifts and rotational offs, handlingclients from South America and Canada.• Performance Metrics: Achieved top performance metrics and was recognizedfor exceptional problem-solving and communication skills. Maintained anexcellent Chat Handling Time (CHT).• Contract Completion: Joined in seasonal employment and successfullycompleted the contract, clearing all tasks within the given turnaround time(TAT).• Reporting: Generated daily reports for management to track and improveservice performance.• Remote Work Excellence: Excelled in remote work, using customer supportsoftware, and delivering outstanding customer service

Coimbatore, Tamil Nadu, India

Warehouse Executive• Shipment Handling: Efficiently handled shipments, ensuring accuracy andtimeliness, using WMS to track inventory and optimize storage.• Inventory Management: Resolved inventory discrepancies and logisticalissues, achieving top metrics in order fulfillment and accuracy.• Problem-Solving: Recognized for exceptional problem-solving and operationalexcellence.• Task Management: Cleared all tasks on time, consistently meeting turnaroundtimes (TAT).• Corporate Environment: Worked in a corporate environment adhering to SixSigma, 5S, and safety standards.• Order Management System: Utilized the Order Management System tostreamline operations and enhance efficiency.• Communication and Teamwork: Excelled in communication, teamwork, andsafety protocols.

Master Of Business Administration - Mba, Human Resource Management / Operations

Bachelor Of Science - Bs, Hotel/Motel Administration/Management

Diploma Of Education, Computer Maintenance

A Level, Accounting And Computer Science