K I S H O R Email & Phone Number

Coimbatore, Tamil Nadu, India

• Sales and Customer Support: Worked on inbound sales, lead generation, andinternational customer support, focusing on B2C and product sales. Engagedeffectively with prospective students, providing relevant information.
• Admissions Processing: Processed admissions for MD programs in NorthAmerica, ensuring the accuracy of academic documentation, medical records,and criminal records. Managed student data using CRM software.
• Visa Coordination: Coordinated visa processing with the Guyana and Indianembassies. Handled documentation and data requests efficiently.
• Service Standards and Feedback: Monitored and improved service standards.Addressed client feedback to enhance the overall experience.
• Operational Coordination: Ensured smooth operations by coordinating withvarious departments.
• Team Training and Scheduling: Trained team members and created workschedules.

Coimbatore, Tamil Nadu, India

• Customer Support: Provided high-quality customer support via phone, email,and chat, addressing inquiries on orders, returns, refunds, product information,and account issues.
• Problem Resolution: Utilized Amazon's internal tools for efficient problemresolution, including the Amazon Pay process and AWS CRM services.
• Collaboration: Collaborated with departments to resolve complex issues,ensuring data confidentiality.
• Shift Management: Worked on rotational shifts and rotational offs, handlingclients from South America and Canada.
• Performance Metrics: Achieved top performance metrics and was recognizedfor exceptional problem-solving and communication skills. Maintained anexcellent Chat Handling Time (CHT).
• Contract Completion: Joined in seasonal employment and successfullycompleted the contract, clearing all tasks within the given turnaround time(TAT).

Coimbatore, Tamil Nadu, India

• Warehouse Executive
• Shipment Handling: Efficiently handled shipments, ensuring accuracy andtimeliness, using WMS to track inventory and optimize storage.
• Inventory Management: Resolved inventory discrepancies and logisticalissues, achieving top metrics in order fulfillment and accuracy.
• Problem-Solving: Recognized for exceptional problem-solving and operationalexcellence.
• Task Management: Cleared all tasks on time, consistently meeting turnaroundtimes (TAT).
• Corporate Environment: Worked in a corporate environment adhering to SixSigma, 5S, and safety standards.

Master Of Business Administration - Mba, Human Resource Management / Operations

Bachelor Of Science - Bs, Hotel/Motel Administration/Management

Diploma Of Education, Computer Maintenance

A Level, Accounting And Computer Science