• Leading a team of decision scientists to transform the Omni channel Marketing experience of a Fortune 50 Pharma company• Developing in-house capability to simulate market scenarios by applying Agent Based Modelling technique• Contributed to direct business development with leaders in new/existing customer organizations to identify opportunities that can deliver value to their business.• Exploring and ideating Generative AI use cases in the field of marketing

• Leading a team of decision scientists to identify opportunities of improvement for the procurement business of a leading Fortune 100 Telecommunications company • Leading a team of decision scientists and apprentice leaders who are responsible for all onboarding, training, and upskilling operations of over 600 employees• Contributing to direct business development with leaders in new / existing customer organizations to develop and deliver on new engagements of value for their business

As a decision scientist, I learn and practice how to use analytics, technology, business, design thinking, and behavioral sciences to design decisions that enhance business of Fortune 500 clients• For the Production team of Fortune 100 energy company: 1) Predict if ramping down a nuclear reactor is profitable when the demand decreases2) Warehouse restructuring to decrease on-foot time of pick up agents 3) Demand forecasting to reduce over-procurement 4) Optimize the chemical sampling process to decrease the total number of tests• For the services team of Fortune 100 Technology company: 1) Identified root causes for the sudden increase in Agent effort and resolved the same.2) Identified opportunities for improvement in the automatic ticket creation process 3) Predicted time to complete each customer ticket4) Identify and resolve issues related to call transfers 5) Decreased the time to collaborate with backline agents 6) Enabled business to better handle scenarios when a customer becomes unhappy• Provided thought leadership and technical expertise to ideate and resolve data driven solutions in Technology, Retail and Energy industries.• Contributed & organized onboarding training for freshers starting their career in Mu Sigma

Skills Learnt: Basics Digital marketing | Content development

Technology Learnt: Beacon Skills Learnt: Application-oriented thinking