Kishore Boddu Email and Phone Number
Globally Experienced Product Engineering, Professional Service and Customer Support Leader in Supply Chain, Logistics and ERP domains. Skilled in Enterprise Software, Engineering Strategy, Agile Methodologies, DevOps Implementation, Cloud Technology Solution, Distributed Team Management, IT Services & Global Support Operations.Record of success unearthing continuous, customer-focused value through strategic planning, deliberate execution and enduring excellence in customer service, support, operations & profit growth.An accomplished technology leader excelling in managing complex technical environments for growing operations, ranging from start-ups to million-dollar industry leaders. Build, develop high-performance technical, support and services teams, effectively managing resources in-person and remotely across multiple geographical locations and leading large complex teams working on world class technologies focused on customer value. Leverage business acumen and technical expertise to translate technology needs into innovative solutions and business plans that enable achievement of short & long-term objectives.Adept at developing and executing effective Strategies to maximize Return on Investment.Partnering and Liaisoning with Key Leadership across multiple functions in the organization..With a deep passion for people development, mentored a number of individuals to grow into management and technical roles.Accountability of delivering Superior Customer Experience to the huge Customer Base.Managed diverse and large geo-distributed teams, sizes that are in the 100 - 150 FTEs range.Areas of Expertise: Team Leadership - Strategic Planning - Product Development - Road mapping - Technical Solutions - Process Improvement - Best Practices - Team Building - Company Growth - SCM & ERP Platforms - Scrum / Agile Methodologies - Microservices Architecture - Cost Controls - Strategic Hiring & Talent Development - Crisis Management - Account Management - Operations Management - Project Management - Product Management - Cross Functional Collaboration - Change Management - Team Management - Escalation Management - SLA Management - Incident Management - Professional Service – SaaS Solutions - Business Development - Technology Strategy & Execution - DevOps Pipeline - Short & Long Range Goal Development - User Experience Design & Strategy - Staffing & Scheduling - Performance Coaching - Issue & Complaint Resolution, Revenue Projections - KPI - Budget Administration - P & L Management.
D S Associates
View- Employees:
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Chief Excel OfficerD S Associates Nov 2021 - Present
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Director - Customer Support & ServicesBlujay Solutions Mar 2017 - Oct 2021Hyderabad, IndiaResponsible to improve customer adoption and help secure renewal for millions of $s.Work cohesively with teams (GDC, CSG, Customer Success, Managed Services, LaaS, Cloud Services, Sales, CoE, Finance and Product Management Teams) collaborating for larger objectives.Leader of Tech Support org covering multiple geos for all core and emerging clouds - added several new and acquired products to the portfolio.C-Level and Senior Executive Engagement for high profile customer situations.Highlights of Business ValueRevenue Cycle Management: Improved quality of service & revision of recurring revenue by 3 to 15% every year. Focused and achieved high > 2-digit multimillion USD revenue and high single digit million USD as an additional revenue for services & license compliance program. Managed high 3-digit multimillion USD revenue contracts Global Support: Provided 24/7/365 Support for gold customers. SLA Performance 96%. Worked closely with all customers to increased service value and maximize customer satisfaction by providing exceptional customer care. Consistently reenforcing Customer Centric Culture.Customer Satisfaction: Envisioned a customer-centric organization and executed strategies to improve the satisfaction to >98%. Customer surveys, data and analytics analysis escalation and resolution, implementing best practices globally. Have periodic service review meeting with Customers and critically reviewing service levels to improve customer experience. Project Management: Improved productivity and optimised value through attentive management and trained team on cross functional knowledge to improve resource utilisation. Prioritized projects based on company ROI needs through deep drive analysis. Directed technology, enhanced knowledge and build a strong team for world class best support & services. -
DirectorKewill Oct 2013 - Feb 2017Responsible to improve customer adoption and help secure renewal for millions of $s.Work cohesively with teams (GDC, CSG, Customer Success, Managed Services, LaaS, Cloud Services, Sales, CoE, Finance and Product Management Teams) collaborating for larger objectives.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Leader of Tech Support org covering multiple geos for all core and emerging clouds - added several new and acquired products to the portfolio.C-Level and Senior Executive Engagement for high profile customer situations.Strong relationships across Sales, Support, Success, Services, Renewals and Technology organizations to help drive maximize customer success.Leading the teams spanning multiple geos and technologies to deliver unrivalled customer experience. Mentoring Managers, Leaders to attract, retain and lead the best talent in Industry. -
Deputy General Manager - Product Development, CsiFour Soft Apr 2011 - Sep 2013Global Product or Technical program / Service & Support operations management experience across organization, managing technical projects in the software engineering domain and leading & growing teams within technical program management.Work with, influence, and build trusting relationships with stakeholders and closely with engineering, product management, professional service & support teams and operations teams to define, prioritize, and implement features, delivery, maintenance support, infrastructure, processes, and workflows. Manage communication of progress and status within the team and with Customers. Identifying and implementing technology trends that will be able to support the success of the business. Manage diverse and large geo-distributed teams.Defined Company's technical vision and managed multiple departments in support company culture and mission, defined strategic direction, roadmaps, and short & Long term objectives while driving adherence to budget targets.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Provided technical leadership in providing framework and tools critical for organic growth while supporting M & A and post-acquisition integration efforts while enabling overall company growth million $s annual revenue. -
Sr. Manager - Product Development, CsiFour Soft Apr 2009 - Mar 2011Global Product or Technical program / Service & Support operations management experience across organization, managing technical projects in the software engineering domain and leading & growing teams within technical program management.Work with, influence, and build trusting relationships with stakeholders and closely with engineering, product management, professional service & support teams and operations teams to define, prioritize, and implement features, delivery, maintenance support, infrastructure, processes, and workflows. Manage communication of progress and status within the team and with Customers. Identifying and implementing technology trends that will be able to support the success of the business. Manage diverse and large geo-distributed teams.Defined Company's technical vision and managed multiple departments in support company culture and mission, defined strategic direction, roadmaps, and short & Long term objectives while driving adherence to budget targets.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Provided technical leadership in providing framework and tools critical for organic growth while supporting M & A and post-acquisition integration efforts while enabling overall company growth million $s annual revenue.
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Manager - Product DevelopmentFour Soft Apr 2006 - Mar 2009
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Assistant ManagerFour Soft Apr 2005 - Mar 2006
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Project Lead DevelopmentFour Soft Apr 2003 - Mar 2005
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Technical ArchitectFour Soft Apr 2002 - Mar 2003
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Sr. Software EngineerFour Soft Sep 2001 - Mar 2002
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Software EngineerCybermate Infotek Jun 1999 - Aug 2001
Kishore Boddu Education Details
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Higher Distinction -
Higher Distinction -
Nagarjuna UniversityFirst -
B V & B N High SchoolTenth Class
Frequently Asked Questions about Kishore Boddu
What company does Kishore Boddu work for?
Kishore Boddu works for D S Associates
What is Kishore Boddu's role at the current company?
Kishore Boddu's current role is Entrepreneur, Chief Excel Officer, Microsoft MVP – Power BI.
What schools did Kishore Boddu attend?
Kishore Boddu attended Madras University, B.b.h Degree College, Nagarjuna University, B V & B N High School.
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