Kishore Boddu Email & Phone Number

Hyderabad, India

Responsible to improve customer adoption and help secure renewal for millions of $s.Work cohesively with teams (GDC, CSG, Customer Success, Managed Services, LaaS, Cloud Services, Sales, CoE, Finance and Product Management Teams) collaborating for larger objectives.Leader of Tech Support org covering multiple geos for all core and emerging clouds - added several new and acquired products to the portfolio.C-Level and Senior Executive Engagement for high profile customer situations.Highlights of Business ValueRevenue Cycle Management:  Improved quality of service & revision of recurring revenue by 3 to 15% every year.  Focused and achieved high > 2-digit multimillion USD revenue and high single digit million USD as an additional revenue for services & license compliance program. Managed high 3-digit multimillion USD revenue contracts Global Support: Provided 24/7/365 Support for gold customers. SLA Performance 96%.  Worked closely with all customers to increased service value and maximize customer satisfaction by providing exceptional customer care. Consistently reenforcing Customer Centric Culture.Customer Satisfaction:  Envisioned a customer-centric organization and executed strategies to improve the satisfaction to >98%.  Customer surveys, data and analytics analysis escalation and resolution, implementing best practices globally. Have periodic service review meeting with Customers and critically reviewing service levels to improve customer experience. Project Management:  Improved productivity and optimised value through attentive management and trained team on cross functional knowledge to improve resource utilisation. Prioritized projects based on company ROI needs through deep drive analysis.  Directed technology, enhanced knowledge and build a strong team for world class best support & services.

Responsible to improve customer adoption and help secure renewal for millions of $s.Work cohesively with teams (GDC, CSG, Customer Success, Managed Services, LaaS, Cloud Services, Sales, CoE, Finance and Product Management Teams) collaborating for larger objectives.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Leader of Tech Support org covering multiple geos for all core and emerging clouds - added several new and acquired products to the portfolio.C-Level and Senior Executive Engagement for high profile customer situations.Strong relationships across Sales, Support, Success, Services, Renewals and Technology organizations to help drive maximize customer success.Leading the teams spanning multiple geos and technologies to deliver unrivalled customer experience. Mentoring Managers, Leaders to attract, retain and lead the best talent in Industry.

Global Product or Technical program / Service & Support operations management experience across organization, managing technical projects in the software engineering domain and leading & growing teams within technical program management.Work with, influence, and build trusting relationships with stakeholders and closely with engineering, product management, professional service & support teams and operations teams to define, prioritize, and implement features, delivery, maintenance support, infrastructure, processes, and workflows. Manage communication of progress and status within the team and with Customers. Identifying and implementing technology trends that will be able to support the success of the business. Manage diverse and large geo-distributed teams.Defined Company's technical vision and managed multiple departments in support company culture and mission, defined strategic direction, roadmaps, and short & Long term objectives while driving adherence to budget targets.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Provided technical leadership in providing framework and tools critical for organic growth while supporting M & A and post-acquisition integration efforts while enabling overall company growth million $s annual revenue.

Global Product or Technical program / Service & Support operations management experience across organization, managing technical projects in the software engineering domain and leading & growing teams within technical program management.Work with, influence, and build trusting relationships with stakeholders and closely with engineering, product management, professional service & support teams and operations teams to define, prioritize, and implement features, delivery, maintenance support, infrastructure, processes, and workflows. Manage communication of progress and status within the team and with Customers. Identifying and implementing technology trends that will be able to support the success of the business. Manage diverse and large geo-distributed teams.Defined Company's technical vision and managed multiple departments in support company culture and mission, defined strategic direction, roadmaps, and short & Long term objectives while driving adherence to budget targets.Originated and handled product DevOps pipeline using an Agile framework - Scrum, Kanban, Extreme Programing (XP) and Lean methodologies and processes.Directed the development and implemented of AWS Cloud strategy and managed across development, staging and production environments. Provided technical leadership in providing framework and tools critical for organic growth while supporting M & A and post-acquisition integration efforts while enabling overall company growth million $s annual revenue.

Mca, Computer Science, Higher Distinction

Bachelor Of Applied Science - B.Sc, Computer Science, Higher Distinction

Intermdediate, First

High School, Tenth Class