Kishore Gopalakrishnan Email and Phone Number
* Oversee the successful implementation of Replicon’s product suite for each customer account. Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution.* Manage strategic projects in all business sectors and deliver business transformation.* Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action.* Engage and individually manage a large volume portfolio of key customer accounts.Hewlett Packard Experience :Specialist in Managing Client Escalations at Hewlett Packard Enterprise. I take pride in providing the best in class solutions to IT issues. An ambitious IT Specialist who thrives in rapidly growing and ground-breaking organizations. I am always passionate about computers and technologies.Skillset:• Manage and Administer Exchange server and Active directory accounts• Troubleshooting LAN, Internet & Intranet connectivity issues• Identify and troubleshoot issues over Windows and MAC networking environment• Resolving performance issues with VMware clients • Managing client escalation and providing quick resolutions.Software Tools :• Account Administration: Airwatch, Citrix, Symantec Altiris, Windows Active Directory and
Freshworks
View- Website:
- freshworks.com
- Employees:
- 3556
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Lead Business AnalystFreshworks Mar 2024 - PresentBengaluru, Karnataka, India
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Senior Business AnalystFreshworks Dec 2021 - PresentBengaluru, Karnataka, IndiaEnd to End Implementation of subscription billing platform(Chargebee, Zuora, Stripe etc.), GAP analysis, Administrate the platform, Roll out new enhancements and releases, Implementation of new sites, Manage day to day OTC related issues and work on other related systems like - Avalara, NetSuite etc.Work with the operations teams in the various business functions to understand their functional and technical needs, identify and implement SaaS applications to address the business needs, and become the single point of contact for supporting and enhancing the business applications for the users.Develop, test and deploy customizations and new functionality based on changing business needs. Collaborate on all business readiness activities including training, product testing, rollout, iteration and support.
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Implementation ConsultantChargebee Nov 2020 - Nov 2021Bengaluru, Karnataka, IndiaDeveloping a deep understanding of customers problems, pain points and expressing complete mastery over Chargebee so it can be tailored to suit the need of the hour.Defining the ongoing relationship of customers has with the product and helping prospects address their product onboarding challenges by providing creative, out-of-the-box solutions and ensure to be the part of the customer journey from the Go Live phase up until their historical data is migrated to Chargebee -
Implementation ConsultantReplicon Aug 2017 - Oct 2020Bangalore• Handling the end-to-end configuration of Replicon’s product suite for new customer accounts.• Understanding the Business Requirements documents and project plans created and approved by the client and the Customer Success Team and configure Replicon’s solution to meet the customer needs.• Work with the Professional Services team to incorporate, test and deploy integration and/or customization requirements from the client.• Manage multiple configurations of small, medium and Enterprise size customers within the time allotted for each project and manage all configuration communications externally and internally. -
Escalation Management SpecialistHewlett Packard Enterprise Nov 2013 - Aug 2017Bengaluru Area, India• Assess all escalated Incident and Service Request, provide direction and communication needed to resolve the Incident and Service Request quickly and efficiently as possible.• Handling all critical and high Impact incidents affecting business and participating in major incident calls and monitoring service delivered by the team.• Analyze the process performance and delivery metrics.
Kishore Gopalakrishnan Education Details
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Computer Science Engineering
Frequently Asked Questions about Kishore Gopalakrishnan
What company does Kishore Gopalakrishnan work for?
Kishore Gopalakrishnan works for Freshworks
What is Kishore Gopalakrishnan's role at the current company?
Kishore Gopalakrishnan's current role is Implementation Consultant & Project Manager.
What schools did Kishore Gopalakrishnan attend?
Kishore Gopalakrishnan attended Sri Ramakrishna Engineering College.
Who are Kishore Gopalakrishnan's colleagues?
Kishore Gopalakrishnan's colleagues are Jayanth Arvindh S, Akhilesh R, Vineeth Reddy, Anurag K T, Barath Kumar, Nikhil Anthony Kumar, Karthy Chinnusamy.
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