Kishore Kumar Email and Phone Number

Responsibilities involved liaising with customers, Their families/Whanau, and their support network; Community groups and agencies; Health professionals; disability advocates; private funders; Accident compensation board (ACC); National Assessment and service coordinators (NASC); District health boards (DHB); Oranga Tamariki; Department of corrections and other service providers.Assisted in the recruitment, onboarding, and induction of new team members, providing feedback and coaching as needed.Played a vital role in reporting, investigation, and resolution of complaints, incidents, and Sentinel events.Internally the role involved mediating and working with service delivery colleagues and other internal teams.Played an integral role in the implementation and testing of an industry new AI software which automates the process of finding a support worker to substitute when a support worker goes on sick leave.Was the key contact person in terms of liaising with the IT services and the implementation team for the software and also was a part of testing team prior to launch.

Provide first point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs. You will achieve this by placing the people we support at the centre of everything you do, respecting the individuality and uniqueness of each person using our services and acknowledging that they and their family/whanau may be in a vulnerable place when they are introduced to our services. Receive and respond to referrals, and other calls from people we support, Funders, Support Workers and other stakeholders communicating in a firm, clear and positive manner always.Provide a first-call resolution help-desk service for clients and potential clients, and their family/whanau, Support Workers, Managers, Funders, and other stakeholders.Operate and update company systems such as the Customer Management System (CMS), including funder referral information, service plan changes, and roster requirements, in a timely and accurate manner and actively seek information if incomplete.

Responsible for achieving KPIs for sales and service of products; customer acquisition for Mobile, Broadband, VFTV for consumer & small-business portfolio.Act as a customer’s advocate to extend resolution around billing queries, installation follow-ups, existing issues follow-ups.Recognised for quarterly scorecards of maintaining NPS score 70%, Resolve First Time 85%, Gross Profit 80%. Awarded titles of Customer Obsessed & Admired Superstar.

Operated second in command to the duty manager, Primary duties involved allocating and dividing duties.Primary role involved providing the absolute best customer service while managing a small team and ensuring a smooth and clean restaurant.Secondary responsibilities involved dealing with complaints and suggestions.Inventory and stock management was also a part of the role.

Responsible for answering queries, informing customers of new services, products, and helping customers escalate issues or problems to higher officials.Providing basic banking services to customers.Service duties include cash withdrawals, deposits, loan payments and assistance with opening and closing various types of bank accounts.