Kishore Kumar Krishnamurthy Email & Phone Number

London, United Kingdom

London, United Kingdom

Key achievement: Acted as the interim head of BI to manage the BI portfolio and team to deliver departmental priorities and support Digital Services Directorate projects that improved business efficiency and customer/patient experience.• Managing the Trust’s data warehouse and BI systems/architecture and taking responsibility for critical processes and systems availability. Successfully delivering a wide range of change implementation and migration projects• Collaborating with teams across the organisation to deliver Trust-wide projects such as pharmacy system migrations, digital communications SMS reminders and digitisation of letters • Providing support to and proactively engaging with colleagues, third-party suppliers and other stakeholders to ensure the achievement of Information Management Directorate priorities and deliverables• Establishing a BI support service desk to effectively manage incoming BI or new development requests, enabling responsive services which cater to stakeholder needs

London, United Kingdom

Key achievement: Successfully managed blockers and achieved a 90 percent adoption of Tableau by end users across the entire organisation.• Led the Data Warehouse and BI Team to deliver and manage robust data warehouse and BI systems, and disseminated timely and high-quality data that satisfied stakeholder expectations• Strategically planned the data warehouse and BI architecture and developed the technical blueprint for the overall information system architecture• Provided specialist advice and managed a wide range of data management functions including data acquisition and processing, reporting, storage, backup and recovery, data access and security controls, data sharing, data integrity and quality, system and server performance, high availability and audits • Developed a reliable in-house pseudonymisation process using a strong HASH code Encryption Algorithm in SQL Server and put security and SQL audit controls in place to monitor access and prevent unauthorised access• Led the decommissioning of the Accredited Safe Haven (ASH) environment and safe destruction of personally identifiable data as part of the national agenda; re-designed architecture and processes to enable the new workflow through the Mede Pseudo utility• Monitored SLAs and managed third-party suppliers including IG Spectrum, Mede Analytics and Tableau• Jointly delivered a backup and recovery strategy with CSU IT services to enable the maximum availability of data warehouse and BI systems• Developed a GP Practice - Clinical Activity Alert Dashboard for provider admissions and discharges using live CIDR Clinical Data Repository databases and integrated the dashboard within the CIDR portal• Implemented a LDAP in the database and a RBAC security model on Tableau, which enforced the Row Level security on Dashboards and restricted the view to relevant practice or Neighbourhood only

Singapore

Key achievement: Introduced the ‘Information access from anywhere through secured connection’ initiative by replacing the existing information access method and establishing centralised storage systems. This enabled personnel to access and share information and work from anywhere in the world and resulted in a 50 percent efficiency improvement.• Developed an understanding of end-to-end business processes and workplace culture in Asia, while providing support and guidance to business and IT projects to meet strategic goals and add value to the company• Supported the development of proposals and project estimations in response to Requests for Proposal/Requests for Quote for the Smart City Project tender• Formulated marketing strategies and developed business presentations to facilitate networking and business expansion • Provided leadership and support to the IT team to ensure efficient service delivery

London, United Kingdom

• Acted as a conduit between ICT services and the Information/Analytics Department to achieve organisational goals and meet stakeholder needs.• Responsible for managing 50 SQL Server instances, 30 windows servers and 12 Application Servers which contained more than 700 SQL Server Databases, greater than 28TB of data storage and more than 250 distinct SQL server database user group accounts.• Delivered a major change project to develop and implement a Centralised Hybrid Healthcare Information Systems with an integrated data warehouse along with business intelligence applications using both ORACLE and Microsoft technologies.• Managed a project for large scale data migration and development of an integrated analytics platform for 16 new CCGs (clients) following the acquisition of competitors.• Served as a Database Application Service Desk Manager in delivering end user support for information systems, database & applications services and set up an ITIL-driven service desk that improved customer satisfaction by 30 percent.• Project team was selected as EHI Awards 2014 Finalist in the ‘Excellence in Health Care Business Analytics’ for NELIE-web-based business intelligence project across the UK.

London, United Kingdom

Deputised to NEL DSCRO (Data Service for Commissioners) organisation to coordinate and deliver Information Systems & Data Services to 28 CCGs and other NHS Organisations in London, East Anglia and the Central Eastern regions of England on behalf of Health and Social Care Information Centre (HSCIC) in the UK, which is equivalent to the ‘Ministry of Health’ in other countries.

London, United Kingdom

• Acted as the single point of contact for customers for all Information systems, data warehousing, business intelligence and data migration-related project activities. • Delivered the LCG (London Care Gate) HIMS project using AGILE methodology to design, develop and roll-out a customised web-based portal system integrated with business intelligence reports/apps for 5 PCTs and carried out trainings/presentations across client sites and at more than 100 GP practice sites.• Led and effectively managed multiple projects on the development and roll-out of health care information management systems, business intelligence applications, integrated data warehouse systems, large data migrations, datacenter migrations, system upgrades and enhancement projects for great customer/user experiences.• Attained stakeholder commitment, effectively managed 2 vendors, namely SYMBA and BT, and coordinated multi-disciplinary teams to ensure the successful delivery of projects.• Managed the applications service desk team to deliver exceptional customer service and support for London Care Gate – a web-based healthcare business intelligence portal system by meeting SLA at all times and reporting on KPIs.• Ensured compliance with corporate and information governance regulations for storing, processing, transferring and sharing information.

London, United Kingdom

• Drove projects constituting the development and implementation of a secure patient data management system and value-added data processing services for all health care datasets, including the acquisition, cleansing, storage, analysis and integration of all data to be used for making better business decisions.• Led the design, development and roll-out of the PUMA HIMS enhancement project across a wide range of clients and facilitated training across client sites, resulting in increased product value by 15 percent.• Delivered a third-party integration project by efficiently managing the vendor i.e. ATOS & the project team for the development of a QLIK view application with reports/dashboards integrated with PUMA PLUS health care information systems.• Delivered a major organisational change project through the processes of design, development and implementation, ultimately yielding a centralised health care information systems with analytics platform, integrated data warehouse & business intelligence systems following the merger of PCT (Primary Care Trusts).• Managed the PUMA service desk team and implemented best practices to direct the operational support for PUMA database systems and web-based health care information systems, producing improved efficiency by 25 percent.• Analysis of datasets to uncover and deliver intelligence (dashboards, trend reports, charts, budget monitoring, forecasting) for patient care management, business and financial purposes.

London, United Kingdom

Employed by NHS Enfield and also worked for NHS Barnet, Enfield & Haringey Health Informatics Services (BEH HIS), a part of the Enfield NHS Trust.BEH HIS is a shared Information & IT services body that supports three NHS Primary Care Trusts (PCTs) in North London.

India

• Designed and developed smart forms, classical and interactive reports as per the business requirements.• Developed a BDC (Batch Data Communication) program to automate data uploading and migration from legacy system to a SAP system using LSMW (Legacy System Migration Workbench).• Identified the key issues and performed the analysis of the information to support business decisions.• Worked closely with clients to achieve the agreed upon project deliverable and maximise customer satisfaction.• Projects handled included process automation, data migration, reports and reporting system development.

Stoke-On-Trent, United Kingdom

• Contributed to the development of roadmaps as well as short- and long-term plans to achieve continuous improvements in IT support services.• Conducted user requirement analysis for the development & assimilation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase.• Installed and configured software applications, performed patching & system upgrades and monitored logs, system performance and network issues.• Administrated the users / databases on Microsoft SQL server, developed backup & recovery policies and provided training to end users.• Projects handled included data migrations, application roll-out, systems development and migration.

Master Of Science (Ms)

Bachelor Of Engineering (B.Eng.)