Kishore Kc Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

India

Key Achievements:● Performs analyses and assessments in collaboration with regional trainers to determine monthlytraining needs and requirements and translate these needs into effective learning and development programs focused on instructional design and adult learning principles.● Managing Multiple learning programs for employees, High Potentials and Leaders.● Leading needs analysis activities, setting program strategy and direction, organizing and overseeing facilitators, course evaluation and analysis.● Handling the entire Learning Management System (LMS) for the organization. ● Built strong working relationships across key stakeholder groups, continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support the learners.● Responsible to Collaborate with business leaders across functions, to build and manage a variety of learning and development programs and offerings.● Ensured high quality, consistent and innovative approaches for delivering programs in a rapidly growing and changing organization. ● Created content & courses that are easy to learn and helpful in self-learning. ● Evaluated the effectiveness of training programs, identify areas of improvement, take appropriate measures to fix gaps and provide feedback to management and leadership.● Implement an End to End training structure (Creation of content, handle and organize training sessions, evaluation and feedback of programs, etc.

Bengaluru Area, India

Built a learning & development curriculum based on the needs identified, aligned to the competencyframework within the organization● Rolled out orgwide training plans and monthly training calendars based on the learning & developcurriculum● Developed content and design training modules focused on defined competencies and the audiencerequirements● Leading a team of trainers / learning partners to execute L & D initiatives and meet L & D goals● Identifying and managing vendors from the market for niche learning requirements● Working collaboratively and as a partner with the Global Learning & Development team to driveglobal initiatives in India● Ensuring learning & development processes are aligned to the standard operating proceduresachieve full compliance in internal and external audits● Developed focused learning solutions for top talent in partnership with Talent Management● Measured the effectiveness and outcome of training solutions, justify ROI on training spends● Defined learning & development metrics and create dashboards for L & D and present them inmanagement reviews with actions for improvement● Facilitated and delivered trainings on diverse leadership and professional skills for mid to seniormanagers in the organization

Bengaluru Area, India

Spearheaded ongoing training and development of the organization supporting teams from Retail, Service, Corporate and others including external customers. Carried out Training Need Analysis across the organization to determine the training gaps and to enhance skill development. Implemented multiple processes in training to keep up the continuous learning phase of the employees. Trained the IT staff of multiple large enterprises across PAN India on Mac Administration. Created and contributed to Collaborative work and team environment to produce programs that are satisfactory to all relevant parties in an organization, including line managers and senior managers. Managed the complaince of the organization as per the required standards. Conducted audits across Retail, Corporate and Service to analyze the effectiveness of the trainings conducted.Key Achievements:• Facilitate Product, Sales & Technical training across products like Apple, Microsoft, Samsung and others.• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved.• Leadership development - Coaching/mentoring, giving and receiving feedback, vision-and-value workshops, other leadership development programs.• Increase training awareness using various tools like Telemarking, Viral marketing, Social Networking, Events, Road Shows and others.• Drive team on building and defining module’s flow and framework to develop persuasive modules.• Coordinate with in-house Instructional Designer to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.

Whitefield, Bangalore

Conduct Quality Assurance (QA) and Call Quality Monitoring (CQM) to the Customer Service and other teams as directed. Providing an enthusiastic and positive approach to quality and compliance for the Customer Service / other teams daily activities. Delivering a best practice attitude towards quality Customer Service, your role will be to ensure that the member or customer receives the most appropriate outcome, resulting in an improved value proposition for Apple products and service.Key Achievements:• Providing feedback to management and coaching executives regarding QA results. • Enhancing quality performance individually and at team level to meet and exceed quality targets.• Ensure extensive Product Knowledge is maintained. Participate in all training provided in relation to: company products, operating systems, processes and procedures, and retain knowledge. Fully utilize all training and support materials.• Objectively follow the QA & CQM guidelines to ensure a consistent approach and outcome.

Bangalore

Provided technical support and perform troubleshooting functions and resolve customer issues. Possess skills in organization, teaching, and planning in order to coordinate with departments to conduct training. Conducted On Job training sessions for new joinees to make them comfortable with the process. Key Achievements:• Provide technical expertise in supporting the problem determination, performance analysis, and operation of large and complex application. • Documenting processes and application instructions and Supporting and troubleshooting software issues • Maintain system support documentation for all supported applications, ensuring it is kept up to date.• Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner.

Bangalore

• Troubleshooting Desktop/Mail related issues.• Maintaining 1:1 ratio between the resolution and tickets.• Test and Troubleshoot and provide expert skills to support and troubleshoot system issues.• Troubleshooting of the IMAP/POP and SMTP (mail) issues.• Assisting the IT team in maintaining and troubleshooting network.

Master Of Business Administration - Mba, Human Resources Management And Services

Bca, Computer Science

Activities and Societies: Cricket

Senior Secondary, Pcmc, 12Th

Karnataka Secondary Education, 10Th