Key Achievements: Revenue of $4 million from Web/E-Commerce, Mobile Application Development Projects delivery, highest customer satisfaction scores. Setting up Software Engineering Capacity (40+) and Capability for Apple iOS and Android Mobile Application development Business Strategy and Planning along with senior management Introduction of Unified Delivery Framework (UDF) across Engineering organization for standardization of delivery processes. Simplification of… Show more Key Achievements: Revenue of $4 million from Web/E-Commerce, Mobile Application Development Projects delivery, highest customer satisfaction scores. Setting up Software Engineering Capacity (40+) and Capability for Apple iOS and Android Mobile Application development Business Strategy and Planning along with senior management Introduction of Unified Delivery Framework (UDF) across Engineering organization for standardization of delivery processes. Simplification of Mobile App development process by automating project creation, CI, CD New Product Development – Fitness Industry Mobile Application to engage coach and trainee, Online Consultation portal for pets health, Retail ordering end to end for restaurants.Responsibility – Director Software Delivery Design, Development, Delivery of iOS and Android Mobile custom Applications with full service Readiness for US based customers.  Management of Open Source Technology Software Delivery function Management Dashboard – Developed all project health status for senior management Show less

Responsibility: Head–Program Management–Enterprise Products.- Drive & Deliver New Products & Enhancements Road Map with business strategy team.- Drive Transformation project to develop sticky services with strong revenue focus.- Implement Contracts – Contract Exit Clause Management in IT systems for enterprise customers.- Regular monitoring, reviewing & reporting project KPIs planned target v/s actual, progress of development charter, issues, risk identification… Show more Responsibility: Head–Program Management–Enterprise Products.- Drive & Deliver New Products & Enhancements Road Map with business strategy team.- Drive Transformation project to develop sticky services with strong revenue focus.- Implement Contracts – Contract Exit Clause Management in IT systems for enterprise customers.- Regular monitoring, reviewing & reporting project KPIs planned target v/s actual, progress of development charter, issues, risk identification & tracking closure with concerned teams/SLT. -Coordination with support functions – Technology/IT/CSD etc for smooth Implementation.- Ensuring compliance to toll stage gate development (NPD) processes- Mentor Product Development teams to ensure smooth development & deployment of various product & services in TTL IT OSS/BSS systems (Order Fulfillment, Service Management, Billing, NMS etc) - Ensure readiness for all audits, TL 9000 standard compliance, and action plan to close areas of improvement in defined time frame. Show less

Kishore joined as Customer Care Manager to spearhead introduction of Consumer Mobile VAS Data services on SMS, BREW, WAP, Wireless Internet. Later worked on Post paid Mobile Voice, Enterprise Voice & Data, Various value services like Toll Free, Single Number Solution, Broadband Internet, Various Application & Solution for Consumer & Enterprise segmentKey responsibility was to rollout New Products & Services by ensuring complete Customer service envelope / service readiness… Show more Kishore joined as Customer Care Manager to spearhead introduction of Consumer Mobile VAS Data services on SMS, BREW, WAP, Wireless Internet. Later worked on Post paid Mobile Voice, Enterprise Voice & Data, Various value services like Toll Free, Single Number Solution, Broadband Internet, Various Application & Solution for Consumer & Enterprise segmentKey responsibility was to rollout New Products & Services by ensuring complete Customer service envelope / service readiness, Customer care IT systems & Network Integration for error free new service rollout in shortest possible time frame along with CFT, POC for connectivity solutions. Key Contributions: Designed & Implemented customer care processes from Application to Activation & Post activation services for various VAS services on WAP/IVR/SMS platforms. New Wire line Voice & Data services. Wire line voice provisioning automation on TDM & NGN switches, Wire line data workflow from Feasibility to Implementation & Billing for ILL/MPLS/DLC/NPLC along with technology team. These were all newly introduced. Show less

Reliance Infocomm Ltd, Dhirubhai Ambani Knowledge City, New BombayWireless Application Solution Group - National Customer Care Co-Ordination. Wireless Application Solution Group mandate was to develop & deploys Mobile J2ME/Brew Applications for Retail Consumers (R World), R Connect for accessing Wireless High Speed Internet access, Enterprise Applications using JAVA Technologies.Key Responsibilities: Roll out new java based mobile applications & services for consumer… Show more Reliance Infocomm Ltd, Dhirubhai Ambani Knowledge City, New BombayWireless Application Solution Group - National Customer Care Co-Ordination. Wireless Application Solution Group mandate was to develop & deploys Mobile J2ME/Brew Applications for Retail Consumers (R World), R Connect for accessing Wireless High Speed Internet access, Enterprise Applications using JAVA Technologies.Key Responsibilities: Roll out new java based mobile applications & services for consumer & enterprise. Define Service Process, IT/CRM requirements for Implementing Interaction Matrix for wireless data services Ensure Readiness of call centre service operations by way of trainings, user guides, FAQ development Plan strategy for reducing complaint calls to call centre & maximize first time resolution Provide necessary support to call centre in resolving escalated complaints related to wireless data services Key Achievement: Rolled out R World with 45 applications & R Connect (Internet Service) Show less

Provide Internet Business Solutions to Indian Corporate along with Satyam Ltd.The solutions offered were Web design, Intranet, Extranet, SCM (Supply Chain Management), Field/Sales Force Automation, CRM, Co-Location Hosting, VPN & Web Security Solutions

 Identify new clients and support existing clientele with a need for Web based electronic commerce, Intranet / Extranet, e-mail, advertising business solutions. Work with design and technical team to develop Web-based applications based on client requirements. Work with creative teams for developing/proposing various portal sites. Help management in planning business, marketing strategies and pricing Develop and… Show more  Identify new clients and support existing clientele with a need for Web based electronic commerce, Intranet / Extranet, e-mail, advertising business solutions. Work with design and technical team to develop Web-based applications based on client requirements. Work with creative teams for developing/proposing various portal sites. Help management in planning business, marketing strategies and pricing Develop and implement marketing strategies for web-hosting services. Show less

 Sales and support of US Robotics modems and sales and training of VSNL services including Internet and GEMS.400 services. Market Web Hosting Services, Provided electronic messaging (e-mail) solutions to meet the business needs of a varied clientele. Consulted with clients on Intranet options and identified solutions.