Kishor Jha Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

> Provide exceptional support to sellers, addressing their inquiries and concerns promptly.> Investigate and resolve seller account issues, ensuring fair and timely solutions.> Demonstrate expertise in the company's products or services to assist sellers effectively.> Ensure sellers adhere to platform policies and guidelines, guiding them on compliance matters.> Monitor and manage seller performance, tracking key metrics and providing improvement strategies.> Maintain thorough records of seller interactions, escalations, and issue resolutions.> Foster clear and consistent communication with sellers through various channels.> Educate sellers on platform tools, resources, and best practices.> Gather and relay seller feedback to inform product development and policy enhancements.> Collaborate with cross-functional teams to enhance the overall seller experience and drive businessgrowth.

Bengaluru, Karnataka, India

> Foster and nurture strong, long-term relationships with customers.> Develop a deep understanding of the company's products or services to effectively guide and supportcustomers.> Assist customers in successfully onboarding and using the product or service> Address customer inquiries, concerns, and technical issues promptly and professionally.> Gather and relay customer feedback to the product development team to drive improvements.> Continuously assess and monitor customer accounts to ensure satisfaction and identify areas forimprovement.> Manage contract renewals and identify opportunities for upselling or cross-selling.> Maintain clear and proactive communication with customers through various channels.> Analyze customer data to identify trends and opportunities for enhancing customer success.> Maintain detailed records of customer interactions, support cases, and progress.

Bengaluru, Karnataka, India

> Build and maintain strong, long-lasting client relationships.> Develop and execute account plans to achieve mutual objectives.> Identify upsell and cross-sell opportunities, negotiate contracts, and provide product expertise.> Ensure clear and timely communication with clients, conveying product updates and addressing inquiries.> Promptly address client concerns and collaborate with teams for resolutions.> Implement strategies for contract renewals and minimize client churn.> Work with various teams to deliver value and align services with client needs> Maintain accurate records of interactions, agreements, and compliance.

Master Of Business Administration - Mba, Data Science And Business Analytics

Intermediate, Isc, 71%

Matriculation, All Subject, 70%

Master Of Business Administration - Mba, Data Science And Business Analytics

Master Of Business Administration - Mba, Data Science And Business Analytics