Kishwar Imdad Email and Phone Number
Kishwar Imdad work email
- Valid
Kishwar Imdad personal email
- MBA from Institute of Business Administration (IBA, DU) with major in Marketing, Masters in Management from DU, and post graduate certification in Marketing Analysis from GBC (Canada).- Specialization in Healthcare Business Management and Customer Relationship Management (CRM) focusing on patient safety benchmarks, high standard of clinical and non clinical quality indicators and protocols- Career track includes healthcare/hospital management, project management, sales administration, market research and analysis, Customer Care Operations (Healthcare, telecom and retail) and marketing of consumer products- More than 25 years of work experience with multinational companies like Orascom Telecom, Nestle, Itochu Corporation, and Apollo Hospitals, Grameen Healthcare Services Ltd. In addition, gained database marketing and CRM experience both in academia and corporate environment in Toronto, Canada- A result-driven professional with global experience in corporate business management. Contribution and achievements in the field of Customer Operations of Hospitals, Telecom, and hospitality. Spearheaded global knowledge share and strategy formulation project of CRM in the telecom industry. Instrumental in formulating targeted customer acquisitions and retention programs in retail business (loyalty programs), marketing and sales of FMCG, product positioning, market expansion through the utilization of appropriate marketing channels- Developing and conducting Training Programs for Professional Skill Development that includes Decision Making Strategies, Negotiation Techniques, People Management etc.- Published books and articles. A regular contributor to various newspapers and magazines.- Former Secretary General of Old Faujians Association (OFA), organization of ex-cadets of Faujdarhat Cadet College. OFA is one of the most prestigious and influential alumni in Bangladesh.
-
Country DirectorMarie Stopes Bangladesh (Msb) Sep 2021 - PresentDhaka, BangladeshMarie Stopes Bangladesh (MSB) is a social business enterprise, has been providing Maternity and Child Healthcare for more than three decades. MSB has tremendous contribution in reducing maternal and child mortality rate in Bangladesh through ensuring reproductive healthcare, family planning, antenatal care and safe delivery of new born children. MSB played a vital role in empowering women to join the the mainstream workforce through ensuring women healthcare and wellbeing. Recently, MSB has expanded its area of healthcare services from reproductive and maternity healthcare to a wide range of clinic-based treatments facilities for women and children to create accessibility and availability of healthcare services to the members of the community at affordable cost.
-
Managing DirectorGrameen Health Care Services Limited Jan 2017 - Sep 2021Telecom Bhabon, Zoo Road, MirpurGrameen Health Care Services (GHS) is Social Business Enterprise (SBE) initiated by Nobel Laureate Professor Muhammad Yunus. GHS is working to address health related problems in Bangladesh, especially focusing on eye care services for the less privileged people. GHS is also providing eye treatment services for the middle and high income group. At present, GHS is operating four eye hospitals and a nursing college. The eye hospitals are located at Bogura, Barishal, Thakurgaon and Sathkhira districts. The nursing college is located at Dhaka. Unlike traditional business organizations which are often driven by the motive of profit maximization, activities of GHS are govern by the principles of Social Business and for the benefit of the society.
-
Chief Executive OfficerSamajik Health Science Institute And Research Center Ltd Oct 2016 - Aug 2021Dhaka, BangladeshSamajik Health Science Institute is a social business enterprise (SBE) comprised of 500 bed multi-disciplinary tertiary care Hospital, Medical college, Nursing College,Medical Technology Institute and Medical Research Center (currently under construction). The location of the project is at Diabari, Uttara, DhakaOur objective is to make the quality healthcare services accessible to middle class and low income people.
-
General Manager OperationsApollo Hospitals Dhaka Aug 2009 - Sep 2016Dhaka- Performed responsibilities as head of operations department (business management) of the hospital comprised of 7 units of in-patients (IPD) and out-patients (OPD) divisions and spearheaded a team of more than 200 professionals- Introduced synergistic discharge process and reduce the total discharge time less than 2 hours- Introduced target based communication model to enhance the home delivery medicine sales. - Spearheaded the Home Care Services to reach patients those who are unable to come to hospitals for investigation and medication. Home care services includes Home Service Sample Collection, free delivery of medicine for chronic patients, and even sending physicians and paramedics as per need of the patients. Home Care is an extra mile program to create convenience for elderly and vulnerable patients.- Introduced CRM strategies to track customers needs, wants, requests and queries. Through application of CRM strategy we successfully converted complaints into complements. As a result, patients satisfaction increased from 85% to more than 97%. - Introduced customized predictive modeling to streamline the admission and bed management as well as to address unexpected patients inflow.- Introduced multi-skilled capability development program to enhance the team efficiency as well as help increase pharmacy sales. -
General ManagerRahimafrooz Superstores Ltd May 2008 - Apr 2009Performed responsibilities as Head of Business Operations of Rahimafrooz Superstores LTD
-
Head Of The Division-Enterprise Relationships, Quality AssuranceOrascom Telecom-Banglalink Dec 2006 - Apr 2008Contributed to implement call center access strategies based on customer relationship management concept.Pioneered in Introducing the CRM projects in Banglalink . In 2007, we predicted that voice uses will be superseded by internet based services. At the transition time of technological innovation CRM strategies will help determine to formulate future strategies for survival in telecomIntroduced training programs for management trainee and managerial skill development. -
Manager-Retail BusinessTelemark Inc. Canada Nov 2001 - Apr 2003Toronto, CananaManaged the retail business of electronics, healthcare and home appliances.
-
Assistant ManagerItochu Corporation Aug 1997 - Mar 2001Responsible for marketing of Isuzu vehicle in Bangladesh Market -
Sales AdministratorNestle Bangladesh Ltd Jan 1995 - Jul 1996- Performed responsibilities as Sales Administrator in association with National Sales Manager. - Managed the distribution and ensured sales of all the branches and distribution depot of Nestle at district level. Ensures appropriate merchandizing and administer promotion of Nestle products as per company guidelines
-
Sales ExecutiveNavana Limited Jan 1991 - Dec 1992Chittagong- Performed responsibility as sales executive Chittagong branch.- Responsible to promote Toyota vehicle to B2B and B2C clients.
Kishwar Imdad Skills
Kishwar Imdad Education Details
-
George Brown College, School Of Business, Toronto, CanadaBusiness Marketing Analysis -
Institute Of Business Administration, Dhaka UniversityMarketing
-
Business/Commerce, General -
Faujdarhat Cadet CollegeScience
Frequently Asked Questions about Kishwar Imdad
What company does Kishwar Imdad work for?
Kishwar Imdad works for Marie Stopes Bangladesh (Msb)
What is Kishwar Imdad's role at the current company?
Kishwar Imdad's current role is Country Director, Marie Stopes Bangladesh.
What is Kishwar Imdad's email address?
Kishwar Imdad's email address is ki****@****aka.com
What schools did Kishwar Imdad attend?
Kishwar Imdad attended George Brown College, School Of Business, Toronto, Canada, Institute Of Business Administration, Dhaka University, University Of Dhaka, Faujdarhat Cadet College.
What are some of Kishwar Imdad's interests?
Kishwar Imdad has interest in Children, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Human Rights, Arts And Culture, Health.
What skills is Kishwar Imdad known for?
Kishwar Imdad has skills like Team Management, Team Leadership, Team Building, Project Planning, Management, Strategic Planning, Business Development, Market Research, Business Planning, Negotiation, Crm, Operations Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial