Kiska Sanchez Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

St Petersburg, Florida, United States

Design and implement streamlined processes for development project delivery, including scoping, execution, onboarding, and escalation, driving operational efficiency and enhancing team performance.Mentor and guide team members to consistently meet or exceed company standards and client expectations, ensuring alignment with project goals and quality benchmarks.Develop and standardize templated documentation for pre-execution activities and post-execution functionalities, ensuring consistent and efficient project workflows.Collaborate on interview processes to identify candidates whose skills, personality, and values aligned with the company’s vision, culture, and long-term goals.Optimize resource allocation to maintain a minimum of 75% utilization across the development team, ensuring balanced workloads and high productivity.Facilitate seamless communication with senior management to ensure alignment on project goals, timelines, and deliverables are met.

St Petersburg, Florida, United States

Gathered and documented detailed requirements, standards, and anticipated outcomes for integration projects, ensuring alignment with customer expectations.Maintained professionalism and composure in high-pressure environments, consistently delivering customer satisfaction and strengthening long-term client relationships.Developed robust and efficient migration scripts and platform applications using programming languages such as JavaScript, NodeJS, PowerShell, and Python.Exhibited strong problem-solving abilities by addressing customer concerns and delivering timely, effective resolutions to complex issues.Executed comprehensive data migration strategies, including data source mapping, cleansing, and integrity validation, to ensure accurate and seamless migrations or integrations.Architected integration solutions that adhered to customer-specific procedural and security requirements, ensuring scalable and secure software design.

St Petersburg, Florida, United States

Configured product environments to align with client requirements, while ensuring adherence to industry best practices and operational efficiency.Innovated workarounds for perceived implementation limitations, delivering effective solutions to complex technical challenges.Oversaw the setup and configuration of environments on both client and consultant sides, ensuring alignment with project timelines and milestones.Collaborated with clients to understand their needs, Minimum Viable Product (MVP), and shortcomings of previous software, creating environments that meet current needs and scale for future requirements.Spearheaded the development of a FreshService marketplace app, leading the initiative from concept to deployment.Successfully managed challenging customer interactions through active listening, empathy, and diplomatic communication, ensuring customer satisfaction and retention.

Colorado Springs, Colorado, United States

- Fulfill client expectations within a timely manner.- Adhere to Floyd’s 99’s standards of customer services.- Personally handled customer problems or concerns that ensured appropriate resolution steps weretaken that maintained customer satisfaction.- Identify organizational needs and capture business opportunities while consistently exceedinggoals, building relationships and supporting superior customer experiences.- Maintain a positive atmosphere for customers and employees consistent with the company'smission and core values.

Temple, Texas, United States

- Adapt to clients needs of communication to ensure expectations were met.- Knowledge of principles and processes for providing customer and personal service for all clientservices, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.- Responsible for all information technology functions of the salon to include troubleshooting the point-of-sale equipment, computer assets, security patching, and application implementations.-Develop creative techniques to achieve desired results.

Remote

- As a success coach, led students in the completion of programming work on a daily basis ensuring timely completion of projects.- Taught JavaScript to students.- Helped add content/define curriculum for programming classes, providing students with applicableand relatable course content- Created a methodology for programming students to schedule/receive guidance from successcoaches allowing a decrease in administrative time required to align the correct resources for eachstudent.- Organized mentors defined upon technology for students in order to ensure productivity and tomaintain project/course momentum- Develop innovative ways to aid in learning to add additional value to the course(s).

Harker Heights, Texas, United States

Consult with clients to ensure proper end resultsDevelop creative techniques to achieve desired results. Manage and develop client relationship.

Houston, Texas, United States

Surpassed set sales goals and KPI’s dictated by upper management.Acquired loyal clientele and maintains exceptional acquaintanceAssisted store in obtaining 2-million-dollar goal.

Associate Of Arts - Aa, Cosmetology/Cosmetologist, General, 3.8

Activities and Societies: Phi Theta Kappa, Sigma Kappa Delta, and President List

Associate'S Degree, Mathematics And Computer Science, 3.89

Activities and Societies: Phi Theta Kappa, Sigma Kappa Delta, President List, and International Dean's List Society

Bachelor'S Degree, Computer Science