Kislay Kumar Email & Phone Number

Bangalore

Since Feb ‘2010 The Mobile Store Ltd., Area Operation Manager - Operations & SalesPreview of Company: The Mobile Store is the largest telecom retail chain with more than 1300 outlets in India which was formerly known as Essar Telecom Retail Ltd. The Mobile Store deals in all kind of mobile handsets, acc, connections, gaming devices etc the one stop solution for all kind of mobile needs Stores are in three formats large (1000-1500 SFT), medium (800-1000 SFT) & small (150-200SFT)Role: Managing 8 stores of Bangalore and Mysore contributing 25% of the overall state sale. Effective inventory management for stock optimization. Ensuring required the stock levels across the stores NOD of 10 days. Coordinating with a team of 28 store staff (SM, DM, SA and Brand Promoters) & ensuring proper productivity. Effective team management across the territory, keeping team motivated making them understand & aware of new process & how to adhere to those processes. Educating the team members on customer service.  Overseeing store operations efficiently in terms of discipline & process. Complying with process effectively at least 95%.  Won monthly incentives of sales target . Won foreign trip to Bangkok ( Trip was encashed)Notable Highlights Formulated ideas on selling slow moving & liquidation models, being followed across the state. Awarded as the best Area Operations Manager from The Mobile Store for June-2011, September-2011. Adjudged as Trend setter in how to sell the latest launch first from the cluster. Conducted internal finance audits (Cash, Card, Stock, Acc & E-top up). Worked towards daily reconciliations for cash, card & stock to ensure minimum pilferage. Highest ever sale from Mysore in on Dhanteras ,Diwali and Dussehara 2011.

Bangalore

Role and Responsibilities: Responsible for sale of the products of Bed Department Responsible to enroll a customer as a loyal one through the loyalty card ( First Citizen Card) Responsible for getting the feedback from the customers for the improvement of the store through the suggestion form. Responsible for issuing Credit notes & Gift vouchers to the customers.Learning Outcomes:Understanding of consumer buying process in a retail store.How to negotiate and conclude the deal.Knowledge about Retail Management, Visual merchandising, and stock maintenance.Role and Responsibilities: Responsible for sale of the products of Bed Department Responsible to enroll a customer as a loyal one through the loyalty card ( First Citizen Card) Responsible for getting the feedback from the customers for the improvement of the store through the suggestion form. Responsible for issuing Credit notes & Gift vouchers to the customers.Learning Outcomes:Understanding of consumer buying process in a retail store.How to negotiate and conclude the deal.Knowledge about Retail Management, Visual merchandising, and stock maintenance.

Master Of Business Administration (M.B.A.), Marketing And Finance

Bachelor Of Arts (B.A.), Economics