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At Linamar Corporation, my role as Director of Information Technology capitalizes on a rich history of providing robust technical support and fostering workplace relationships. My competencies stretch across hardware, Microsoft products, and a commitment to continuous improvement in IT services.Our team's success is anchored in collaborative efforts to enhance ServiceNow activities and drive innovations that resonate with our customer base. Leading with resilience, we prioritize critical IT solutions, ensuring Linamar's technological infrastructure not only meets but exceeds industry standards.
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Director Of Information TechnologyLinamar Corporation Nov 2023 - PresentGuelph, On, Ca
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It Manager, Technical Services & Support At Linamar CorporationLinamar Corporation Dec 2019 - Dec 2023Guelph, On, CaResponsibilities:• Lead, develop and motivate a high performing IT support team.• Lead and manage the IT Support Technicians and activities associated with the identification, prioritization, and resolution of reported problems and requests using best practices and ticketing systems• Prioritize daily activities of the team and work on critical and high priority items• Maintain the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives.• Analyze performance of ServiceNow activities and documented resolutions, identify problem areas/trends, and deliver improvements or solutions to enhance quality of service and to prevent future problem• Act as project manager for small to medium projects around IT Support Improvements and Initiatives• Provide an outside of business hours escalation path for technicians and customers and organize backups for colleagues who may be unable to fulfill their duties• Manage & meet SLA and KPI based support expectations; Promote a culture of continual service improvement• Manage communication with stakeholders and IT management regarding service provision and outages
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Project Manager - It IntegrationsLinamar Corporation Jun 2019 - Dec 2019Guelph, On, Ca
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Senior Systems AdministratorLinamar Corporation Jan 2017 - Jun 2019Guelph, On, CaDuties included: • Mentor and provide leadership to Intermediate Systems Administrators and Junior Systems Administrators.• Actively participated in Due Diligence assignments for upcoming Mergers and Acquisitions. • Consistently demonstrate use of Linamar Core Values.• Primary Administrator for Email and messaging systems.• Work to ensure that each server has 100% up-time.• Ensure that all servers meet Linamar’s security policies.• Respond to Help Desk Tickets as assigned within required SLA’s.• Updating and Maintaining Linamar’s Active Directory.• Updating and maintained all relevant System Documentation.• Coordinate with development/support teams to schedule and install software releases as needed.• Actively participated in Waste Elimination exercises.
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Intermediate Systems AdministratorLinamar Corporation Dec 2010 - Jan 2017Guelph, On, CaDuties included: • Mentor and provide leadership to Junior Systems Administrators.• Domain Migration Projects.• Consistently demonstrate use of Linamar Core Values.• Manage 100+ servers in a Windows Active Directory environment.• Work to ensure that each server has 100% uptime.• Ensure that all servers meet Linamar’s security policies.• Restoring files, folder and systems as necessary.• Updating and Maintaining Linamar’s Active Directory.• ServiceDesk tickets.• Maintaining and updating all relevant System Documentation.
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Junior Systems AdministratorLinamar Corporation Nov 2007 - Dec 2010Guelph, On, CaDuties included: • Ensure that the Daily/Weekly/Monthly Tasks lists are completed.• Check to ensure that all Backups have been successful, and manage all the backup media taperotations.• Manage servers in a Windows Active Directory environment.• Work to ensure that each server has 100% up-time.• Ensure that all servers meet Linamar’s security policies.• Restoring files, folder and systems as necessary.• Respond to Service Incidents as assigned within required SLA’s.• Updating and Maintaining Linamar’s Active Directory.• Maintaining and updating all relevant System Documentation.• Coordinate with development/support teams to schedule and install software releases as needed.
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Desktop Support TechnicianLinamar Corporation Mar 2005 - Nov 2007Guelph, On, CaDuties included: • Complete assignments from the Help Desk efficiently and effectively as possible within assigned priority to meet SLA’s.• Troubleshoot and solve office desktop problems.• Acted as the “face of IT” at my facilities.• Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise system requests and any requests to perform tasks outside of this job description.• Enforce Corporate standards, IT Policy and Procedures at my facilities.• Purchase software and hardware for my facilities according to standards and IT purchasing procedures.• Ensure that my facility is licensed appropriately for all software used and maintain the information on spreadsheets.• Setup and install all network attached equipment• Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.• Maintain an up to date Hardware and Software inventory at my facilities utilizing the methods proscribed by Corporate IT.• Support unique systems at the local sites.
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Computer TechnicianSynnex Canada Oct 2003 - Mar 2005Toronto, On, Ca
Kristian Smith Skills
Kristian Smith Education Details
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Mcmaster University Continuing EducationIt Project Management -
Sheridan CollegeComputer Programming
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Northern College Of Applied Arts And TechnologyAdvanced Computer Software
Frequently Asked Questions about Kristian Smith
What company does Kristian Smith work for?
Kristian Smith works for Linamar Corporation
What is Kristian Smith's role at the current company?
Kristian Smith's current role is Director of Information Technology.
What is Kristian Smith's email address?
Kristian Smith's email address is kr****@****mar.com
What is Kristian Smith's direct phone number?
Kristian Smith's direct phone number is +122632*****
What schools did Kristian Smith attend?
Kristian Smith attended Mcmaster University Continuing Education, Sheridan College, Northern College Of Applied Arts And Technology.
What skills is Kristian Smith known for?
Kristian Smith has skills like Microsoft Exchange, Active Directory, Troubleshooting, System Administration, Servers, Technical Support, Microsoft Certified Professional, Blackberry Enterprise Server, Windows, Computer Hardware, Hyper V, Windows Server.
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