Kit Cheng Email & Phone Number

United Kingdom

1. Manage the Customer Service Center: Ensure everything runs smoothly and efficiently every day.2. Handle Calls: Quickly and accurately respond to customer inquiries and concerns over the phone.3. Resolve Complaints: Address customer issues effectively, following company policies.4. Work with Other Teams: Collaborate with other departments to meet customer needs and share important information.5. Improve Processes: Constantly look for ways to make our services better for customers.

Hong Kong Sar

1. Manage regional team performance: Supervise and monitor the performance of regional agents to ensure they meet sales targets and maintain adherence to the company's customer service standards. 2. Strategic oversight: Develop strategies for regional sales and support activities, supporting them with overall business objectives to drive growth and market expansion.Performance reviews: Conduct regular performance evaluations for regional agents, providing feedback and coaching to improve effectiveness and address challenges.

Hong Kong Sar

1. System Monitoring: Kept systems running smoothly by quickly identifying and fixing issues.2. Effective Leadership: Led the team to maintain steady and efficient operations.3. Preventative Maintenance: Regularly checked systems to prevent problems beforethey started.4. Team Support: Supported and guided team members to improve performance.5. Process Improvement: Worked on making operations more efficient and reducingdowntime.

Hong Kong Sar

1. Factory Visits: Regularly visit factories to stay informed about purchasing prices and assess product quality firsthand.2. Price Updates: Maintain updated knowledge of purchasing prices by regularly communicating with suppliers and negotiating favourable terms.3. Supplier Research: Conduct market research to identify new suppliers, evaluate their offerings and negotiate contracts to ensure competitive pricing.4. Supplier Research: Conduct market research to identify new suppliers, evaluate their offerings and negotiate contracts to ensure competitive pricing.5. Quality Monitoring: Monitor product quality standards closely, implementing measures to uphold them and ensuring all purchases meet the company's requirements.6. Relationship Management: Cultivate strong relationships with suppliers to facilitate smooth transactions and resolve any issues that may arise.6. Strategic Sourcing: Develop and implement sourcing strategies to optimize procurement processes and achieve cost savings while maintaining product quality.

New Taipei City, New Taipei City, Taiwan

Taiwan

Taiwan