Kit Merkley, Mba Email & Phone Number

Gilbert, Az, Us

Tempe, Arizona, United States

 Founded and scaled several Customer Success teams, managing end-to-end processes includingtalent acquisition, training, and system implementation, surpassing initial annual targets by 80%within 9 months, increasing conversion by 30%, and revenue by $74M. Developed teams through use of Lean Six Sigma DMAIC practices and similarly aligned 4DXprocesses to create efficiencies, leading to a 200% increase in both dials and talk time daily. Led and mentored a diverse team of 24 professionals, including two team leads, fostering talentdevelopment and team performance in support of 500-1200 customers per month. Established training, onboarding, coaching, sales approach, and contract strategy programs that sawan NPS increase to 64 and a 91% Customer Satisfaction rate, additionally reducing customeracquisition costs by 40%. Fostered a culture of professional development that advanced 35% of team members to more seniorpositions within the organization.

 Spearheaded the recruitment and development of a 15-member homeowner consultant team, whichdelivered over 50% of the company's 1,000 monthly contracts, distinguishing it as the top-performing group among three peers. Directed team operations throughout the COVID-19 transition by innovating and executing newtraining and coaching programs, providing in depth mentorship to ensure effective adoption. Led the team in facilitating property transactions exceeding $1.5 billion in annual sales volume. Developed internal processes focused on lead tracking, sales approaches,

 Maintained transaction numbers, while also coaching and supporting a team of 5 other Homeownerconsultants, helping Offerpad rise to 700 contracts on average per month. Cultivated potential customer relationships and enhanced transactions through advanced salestechniques and strategic follow-up, leading to a standardized set of best practices. Leveraged expertise in sales methodologies to develop and conduct training sessions, empoweringteam members to replicate successful strategies and optimize overall performance.

Gilbert, Az

 Oversaw a portfolio of up to 800 monthly transactional accounts, generating over $150 million inhome sales revenue and consistently ranked in the top 3 consultants in monthly contract signings. Instrumental in elevating the team's performance from signing an average of 200 home purchasecontracts per month to achieving 500.

 Devised and implemented a sales strategy that resulted in an increase in sales of 25% both for thecompany and the members of the sales team. Effected a system focused on developing new customers resulting in an increase in profit margin of3.2 points and monthly active accounts of 25%. Recruited and grew team by 300%, actively providing support and training for their continuedgrowth in the company, including 100% success rate in promoting employees to the next levelwithin the company. Implemented a purchasing system that reduced held unsupported inventory by 28%.

 Orchestrated a dynamic turnaround strategy that revitalized financial performance, transitioning thecompany from operating at a loss to achieving profitability within a two-month timeframe byinstituting robust accounting and budgeting methodologies. Conducted market analysis to understand customer needs, repositioned product offerings forcompetitive advantage, resulting in a 30% surge in revenue during traditionally slow businessperiods. Re-engineered supply chain operations to realize a 33% reduction in goods costs through strategicanalysis and restructuring. Streamlined labor expenses by optimizing workforce schedules, achieving a 21% savings in payrollexpenditure while maintaining full employment.

1065 E. Baseline Rd., Gilbert, Az 85233

 Devised and executed a comprehensive catering plan for month-long MLB spring training events,which involved recruiting and training staff, resource allocation, and logistical coordination, yieldinga 20% increase in revenue over the prior season. Developed and implemented a precise event tracking system for catering finances, which reducedbilling inaccuracies by 95%. Expanded revenue streams by crafting and implementing a robust marketing strategy, which doubledthe monthly average of catering engagements by 116% and catapulted monthly catering revenues by164%.

Bachelor Of Interdisciplinary Study, Applied Biological Sciences And Religious Studies

Master Of Business Administration (Mba), Entrepreneurial/Small Business Operations, And Marketting

Currently in the Master of Business Administration program at the W.P. Carey School of Business at Arizona State University.