Crystal "Cris" Kitchen Email & Phone Number

Lakewood, Colorado, United States

Shaping the IT strategic direction, vision, goals, and objectives for the mission applications branch, I report directly to the Division Chief for IRM, NOC Director, and Washington Headquarters office counterparts. In this capacity, I establish and sustain coalitions with internal BLM state and field offices and other department agencies. I also cultivate relationships with vendors, contractors, DOI counterparts, and public customers to drive performance excellence. Fostering innovation, creativity, and teamwork, I promote staff morale to attain established bureau goals. KEY CONTRIBUTIONS:☑ Create and deliver IT operational requirements for mobile telecommunications including geospatial/GIS applications and tools (hardware and software), one-off purchasing, mission applications design and User support, and support across multiple platforms ☑ Spearhead a team of 50 employees including 3 supervisors, retaining 98% of the team YOY☑ Execute technical refresh purchasing and support, including short- and long-term projects☑ Administer plans for a MM$ budgets and processes as division budget manager for all IRM groups☑ Oversee user support and all reporting for applications including LR2000, MLRS, LRAM, CBS, and Remedy, providing guidance and technical support to internal and external users across the BLM☑ Curate strategies including reviewing and scrutinizing IT budgets to yield MM$ in cost savings ☑ Navigate ever-shifting change including a recent reorganization, partnering with the budget officer and IRM deputy to accomplish key metrics from an IT perspective ☑ Regulate MM$ in expenses for hardware/software maintenance agreements (HSMAs)☑ Lead monthly IT calls with 13 state directors, associate directors, and budget staff, identifying processes and ensuring the review, planning, and timely execution of all IT operations and projects☑ Act as senior technical advisor for development, execution, and management of the IT service delivery plan for all projects

Lakewood, Colorado, United States

Serving as Acting DIRM Chief for the Bureau of Land Management, Division of Information Resource Management (IRM), I managed and coordinated all IT functions in concert with 5 branch chiefs within DIRM, collectively overseeing 250 IT Federal personnel and 250 IT contractors. KEY CONTRIBUTIONS: ☑ Oversaw IT Budget (~75M for operations and 45M IT investment budget) services, operations, and customer/user support across all DIRM areas including configuration management, and IT security, operation infrastructure, fire and aviation, systems engineering development, GIS geospatial. and mission application and program support (account management, program management, LR2000, MLRS, mobile, hardware/software (HSMA) purchasing, and license management)☑ Administered supervisory tasks, overseeing, coaching, and motivating managers while spearheading a top-flight team of branch chiefs to accomplish critical activities and support the BLM IT community☑ Established a culture of accountability by creating and implementing attainable goals for personnel ☑ Hired personnel and oversaw performance management☑ Cultivated relationships with diverse groups and leaders including the BLM chief information officer, state officials, other DOI agencies, contracting officers, and zone chiefs, among others ☑ Orchestrated workforce planning for FY18-FY25 and produced biannual spend plans, ensuring adequate funding of personnel to support ongoing projects, users, and IT system implementations ☑ Introduced IT improvements across all IT products and services ☑ Fostered DEI while ensuring compliance with EEO standards☑ Planned and implemented effective strategies to meet BLM IT requirements ☑ Oversaw design, development, and testing of the Geospatial MS Azure NEPA Data Pilot in collaboration with the department OCIO cloud team, BLM GIS program, and cybersecurity team

Lakewood, Colorado, United States

Overseeing the Bureau of Land Management's Applications, Database & Program Support division, I led 18 personnel, endorsed all EEO and HR initiatives, administered time and attendance, resolved employee issues, and facilitated enhanced training and employment promotion tools. I also presided over key projects and initiatives including: ☑BLM Mobile: Steered the transition from a CWES contract to the Bureau of Land Management (BLM) Cellular for all mobile devices to yield significant savings; headed the team procuring mobile devices and oversaw related billing ☑ Remedy: Contributed to the design, development, and deployment of the cellular module in the Remedy program; ordered, tracked, and managed all BLM mobile devices for the bureau☑ Web-Based Support: Drove customer support for web-based systems (BASS, Communique, and secure file transfers) ☑ Contract Management: Led CORs for large contracts to deliver bureau-wide support; reviewed and implemented modifications and changes for both contracts and researched and prepared acquisition packages to procure IT items ☑ Central Account Management Remedy Service Support: Owned accountability for the central account management team responsible for resolving monthly Remedy tickets for active directory, mobile device, Google c-panel, groups, and SharePoint assistance; ensured adherence to customer service-level agreement timelines ☑ IT Purchasing Team: Inaugurated and led a new IT purchasing team that reviewed, approved, and purchased IT resources outside of consolidated purchases; contributed to the design and deployment of the Remedy purchasing module and oversaw a technology upgrade that saved MM$☑ Circuit Management: presided over circuit evaluation and procurement to support requirements across 50 states ☑ HSMA Book: Drafted, reviewed, and maintained HSMAs; verified alignment of maintenance contracts

Lakewood, Colorado, United States

Strategizing daily with zone chiefs, branch chiefs, field offices, state, and associate directors to accomplish all ITT tasks, I reported directly to the chief of the DIRM. My role entailed delivering all ITT project management, reporting status, and project completion to the DIRM division chief and NOC director and acting as customer liaison on all ITT projects while exemplifying the organization’s culture, values, and vision. KEY CONTRIBUTIONS:☑ Developed a new service catalog with a user-friendly format, timelines, and deliverables, facilitated review meetings, and released updates on service level agreements (SLAs) for the catalog and Remedy ☑ Initiated and executed policy and guidance including memorandums for inventory, mobile devices, and IT purchasing ☑ Researched and prepared memorandums of understanding between the NOC and various states; identified services performed and delineated specific roles for the NOC and states to support a new ITT structure and table of organization ☑ Drove a technical refresh consolidated buy process in collaboration with contracting officers and state and associate directors to capture significant savings☑ Coordinated efforts with cross-functional teams to plan and establish a new ITT table of organization and engaged in budget planning sessions to validate and justify newly proposed positions ☑ Project-managed a mobile device clean-up effort, reviewing and eliminating excess devices to yield savings

As a management analyst for collections and deposits, I received, reviewed, validated, and processed checks, credit cards, money orders, ACHs, EFTs, and IPAC payments utilizing CBS, Cashlink, and FBMS. KEY CONTRIBUTIONS: Scrutinized, evaluated, and reported detailed financial data on all suspense items at month’s end. ☑ Collaborated with field offices on cost structure financial data to ensure proper placement of funds into accounts☑ Researched and processed all unclaimed monies, received, reviewed, reconciled, and processed debit vouchers for 50+ field offices and banks☑ Established new U.S. Treasury bank deposit accounts for field offices across all 50 states

Denver, Colorado, United States

Selected as supervisor and approving officer, I led the processing of vendor, utility, charge card, travel, permanent change of station (PCS), internet payment platform (IPP), real estate (DHS & ASAP), and intragovernmental payment and collection (IPAC) payments. I also certified invoice processing to comply with Office of Management and Budget (OMB) and U.S. Treasury guidelines, financial acquisitions regulations (FARs), Prompt Payment Act, appropriations laws, and generally accepted accounting principles (GAAP). KEY CONTRIBUTIONS:☑ Reviewed and ensured travel and PCS requests complied with federal travel regulations (FTRs), federal appropriations laws, and policies of the U.S. Department of Interior (DOI) and U.S. Bureau of Land Management (BLM).☑ Approved and oversaw ~$1B in annual payments to ensure accuracy and timely processing of commercial invoices, reimbursements, transportation, and land acquisition payments☑ Monitored and assessed financial functions to boost productivity and customer satisfaction and enable timely invoice processing in FBMS, systems application products (SAPs), and EMIS tools (GovTrip and internet payments platform (IPP))☑ Built and managed reports, scorecards, and issued papers for management to adhere to mandates of the Prompt Payment Act, legislative directives, U.S. Treasury requirements, and the Government Performance and Results Act (GRPA)

Denver, Colorado, United States

Delivered robust accounting and financial support, direction, and oversight as personal financial management assistant for the director of accounting requirements, I reported on budgets and personnel. Oversaw base realignment and closure (BRAC) transition reporting and migration. I also served as the chief point of contact for the BRAC transition and migration from Denver to Columbus.KEY CONTRIBUTIONS:☑ Planned, organized, and chaired the quarter case closure board (CCB) meetings☑ Created, tracked, and maintained the budget for all systems change requests and proposals presented to the CCB☑ Regulated workloads for office personnel and key contractors to support base closures ☑ Facilitated control and review of all personnel documents impacting 86 personnel☑Updated the plan of action and milestones (POAM) document for accounting requirements for the DFAS director☑ Researched, reviewed, and prepared briefings for upper management regarding BRAC transitions, manpower, and budgets ☑ Prepared audit documentation and findings in accordance with regulations☑ Verified accuracy of accounting reports ☑ Directed critical functions including POAM maintenance to reduce personnel and selected replacement personnel for training prior to the Columbus migration

Denver, Colorado, United States

In this role, I delivered oversight and direction for the standard accounting and reporting system (STARS) for a Department of the Navy installation office. This entailed accounting for Navy, Air Force, Army, and Marine Corps foreign military sales (FMS) appropriations across 170 countries. I also led critical functions including audits from the DoD inspector general and comptroller, internal controls, living disaster recovery planning system (LDRPS), cash reporting, expenditure and obligation reporting, budget reporting, and financial statements. KEY CONTRIBUTIONS: ☑ Headed logistical and financial reporting for federal contracts including proposals, amendments, and modifications of FMS contracts and military interdepartmental purchase requests (MIPRs) ☑ Engaged foreign dignitaries and military departments to review and manage contracts.☑ Compiled and reported division financial data to high-level management and recommended solutions to supported organizations; hired and managed personnel to perform STARS, MISIL, and DIFS tasks; briefed foreign customers on procedures, reviewed contracts, proposed changes, and resolved customer issues ☑ Tested and built DCAS Phase 3B for disbursement reporting for a 1701 Navy station; tested and updated the centralized master edit table (CMET) with new financial appropriations; developed requirements for FMS unmatched disbursement reports ☑ Earned a reputation as subject matter expert on operational accounting functions and the application of GAAP, DoD financial management regulations, security policies and procedures, and the Arms Export Control Act of 1976 as amended; created and modified procedures and guidelines for expenditure authority (EA) for 170 countries☑ Researched, reconciled, and prepared financial statements on Navy contracts for cash, performance, disbursements, expenditure authority, amendments, and modifications of federal contracts and cross-disbursements

Denver, Colorado, United States

As financial management specialist, I researched, analyzed, and processed all cash adjustments for accuracy and validity before processing them into the defense-integrated financial system (DIFS) and prior to reporting to the U.S. Treasury. KEY CONTRIBUTIONS: ☑ Analyzed, reviewed, monitored, and reconciled multiple financial systems including STARS, CERPS, MISIL, and DIFS systems for cash, contract history, and performance reporting validity☑ Evaluated and reconciled unofficial undistributed balances for contracts for FMS☑ Reviewed, reconciled, and corrected documentation to ensure accurate inputting into various accounting systems ☑ Assessed and reported financial data including obligation and uncommitted values for the Australian F-16 program

Denver, Colorado, United States

Serving as country manager for 4 F-16 co-production programs and the German foreign military sales (FMS) program, I analyzed and evaluated manual and automated accounting ledgers for all cash transactions reported to the U.S. Treasury. This entailed verifying the accuracy of FMS contracts, maintaining and processing data and financial adjustments to contracts. KEY CONTRIBUTIONS: ☑ Processed cash drawdowns from the U.S. Treasury or interest-bearing accounts☑ Posted interest-bearing payments, cash collections, and holding account transactions to DIFS ☑ Collected and posted all FMS billings, performance, and surcharges☑ Coordinated and mailed quarterly 1513 billings☑ Prepared FMS financial statements (DD 645s) for F-16 co-production programs in Belgium, Norway, Denmark, and the Netherlands, representing $5B in obligations☑ Engaged in the unliquidated obligation (ULO) conversion process, testing and closing ULO contracts for the case closure department and establishing case closure policies and procedures☑ Analyzed and evaluated ledgers for cash transactions and established new accounts and financial records with customers’ local banks to simplify country collections and disbursement records☑ Held accountability for foreign contracts from inception to closure, producing financial ledgers and payment schedules, disbursing and managing obligations and expenditures, and generating related financial statements☑Convened meetings with Denver bank executives to reconcile country accounts

Littleton, Colorado, United States

In my role as program director and admin coordinator, I devised proposal briefings and customer presentations for the director of the Zenith Star program. I also organized, completed, and drafted correspondence for proposals and briefings. KEY CONTRIBUTIONS: ☑ Maintained and processed budget requests including travel accounts, supply accounts, inventory, and program payroll☑ Planned program reviews and prepared proposal packages and financial statements