Mike Kitchen's Location
Oakville, Ontario, Canada, Canada
Mike Kitchen's Contact Details
Mike Kitchen work email
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Mike Kitchen personal email
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Mike Kitchen phone numbers
About Mike Kitchen
An accomplished executive, recognized for strategic leadership and building successful teams to increase revenue and drive bottom line improvement. A unique ability to develop business strategy and effect operational change leading to improved business performance and customer satisfaction. A payments expert with 25 years’ experience in the Financial Services sector, an extensive network of contacts and a deep understanding of challenges and opportunities in the Banking, Credit Cards and Payments arenas.
Mike Kitchen's Current Company Details
Mvns Consulting Inc.
Owner Principal at MVNS Consulting Inc.
Mike Kitchen Work Experience Details
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Owner PrincipalMvns Consulting Inc. May 2016 - PresentOakville, Ontario, Canada♦ Provide senior advisory services and management consulting on a wide array of topics ranging from business model evaluation, product development, client management, strategy and executive leadership.
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Chief Executive OfficerChangeit® Jan 2014 - Jan 2016Kitchener, Canada AreaChangeIt's mission is to revolutionize charitable giving by making it easy and painless. ChangeIt offers patent protected programs that enable donors to make charitable giving a simple part of their everyday purchases; turning each purchase into a positive impact in the Community.ChangeIt partners with Financial Institutions/Payment Companies, Charities and others in creating a network to offer this service to individual donors. ChangeIt helps Charities dramatically improve fundraising at a fraction of the cost of current programs, and helps the Financial Institutions/Payment Companies deliver improved value to their increasingly socially conscious customers.ChangeIt is proud to welcome both BMO Financial Group and RBC Royal Bank customers into the ChangeIt rounding program. In addition, ChangeIt also powers the AIR MILES Charity platform and BMO Rewards charity redemption. With partnerships with some of Canada's most respected organizations,
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Strategic AdvisorChangeit® Aug 2013 - Dec 2013Kitchener, Canada Area♦ Consult leadership team on the development of market strategies to penetrate the Canadian and US Financial Services industry. Leverage industry insights to market and sell to specific banks and payment networks.
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Senior Management ConsultantSelf Employed Jan 2013 - Dec 2013♦ Provide senior advisory services to a number of firms in Financial Services, Payments, Loyalty and Mobile Commerce on topics ranging from business model evaluation, product development, client management, strategy and executive leadership.
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Senior Vice President & Head, North American PaymentsBmo Jan 2012 - Dec 2012Toronto, Canada AreaReporting to the Executive Vice President, Personal and Commercial Head Office led a team of over 500 employees in one of BMO’s first North American business units in the retail Bank. Created strategic alignment, cost synergies, and improved financial performance.♦ Developed and implemented strategies to aggressively grow BMO Financial Group’s Payments’ business units in Canada and the US: 1) Retail & Small Business Deposits and Credit Cards, 2) Commercial & Corporate Treasury Management and Deposits.♦ Leveraged the size and scale of being one of North America’s top 10 banks to create investment and operating synergies to outperform peer banks including leading efforts to convert the U.S. and Canadian Card technology platform to a single North American platform.♦ Managed four separate business units, with combined revenue in excess of $5B, ensuring alignment to differing customer needs, segment strategies, technology platforms and regulatory environments. -
Senior Vice President, ProductsBmo Jul 2009 - Jan 2012Toronto, Canada AreaLed efforts to integrate the previously stand-alone credit card business into the Personal and Commercial Head Offices and Contact Centre. Executive sponsor responsible for expanding this business through the acquisition of the North American Diners Franchise. Responsible for a team of 700 employees serving both Personal and Commercial customer segments across the entire product suite of Payments, Lending and Deposits.♦ Developed and implemented business strategies for the Personal & Commercial Bank’s product suite, including: credit cards, chequing and savings, home financing, lending, and term investments.♦ Accountable for optimizing revenue and minimizing costs and losses, while working with segment leaders and other groups to drive results.♦ Successfully acquired and integrated the Diners North American franchise doubling the size of the Banks overall Corporate Credit Card business and associated revenue.♦ Led a central Fraud team accountable for prevention, detection and investigation across all of products within the portfolio, reducing debit card fraud by 80% and reducing the ratio of losses to credit card purchase volume by 30%
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Senior Vice President, Credit Card DivisionBmo Sep 2006 - Jul 2009Toronto, Canada AreaEnd-to-end accountability for BMO's Retail & Corporate credit card business (#1 MasterCard issuer in Canada), leading a diverse team of 1,300 people across the multiple functional areas of products, marketing, distribution, sales, operations, call centre, fraud, credit and finance.♦ Averaged double digit revenue growth and doubled net income during tenure through improved organic growth, revenue maximization strategies and a keen focus on expense management.♦ Led payment innovation efforts including being the first bank globally to implement dual interface credit cards (Chip and PayPass) and the first mobile PayPass application in Canada.♦ Implemented other innovations to enhance customer service including the deployment of voice analytics technology which resulted in our management teams being much more connected to immediate “voice of the customer“ feedback
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Vice President, Retail Card MarketingBmo Sep 2003 - Sep 2006Toronto, Canada AreaLed the development and implementation of strategy to revitalize credit card sales through the BMO branch system and significantly expanded the BMO product line up through the signing of multiple outside partnerships including a card partnership with Canada’s 2nd largest Airline, WestJet.♦ Led product and marketing strategies to drive substantial organic growth as Canada’s largest MasterCard issuer reversing years of decline to strong card growth.♦ Enhanced business development through BMO’s branch network, leading to a sustained increase in sales.
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Vice President, Everyday Banking (Deposits)Bmo Feb 2001 - Sep 2006Toronto, Canada AreaProvided leadership to maximize revenue through effective product management and the development, launch and marketing of innovative products and services including Canada’s first debit card customer reward program and consolidated customer statements.♦ Developed expertise in customer profitability and devised strategies targeted at improving profit through multiple client segments.
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Senior Product Manager, Retail & Commercial DepositsBmo Jan 1997 - Feb 2001Toronto, Canada Area
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Regional Marketing ManagerManulife Financial Sep 1995 - Dec 1996Charlotte, North Carolina AreaHired, trained and led a team of Marketing Consultants to support Sales Managers in six geographic sites in the Southeast U.S.♦ Designed marketing plans and programs to enhance sales penetration in three distribution channels and across a broad portfolio of insurance products -
Director, Us Field Operations & Agency CompensationManulife Financial Dec 1994 - Sep 1995Toronto, Canada Area
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Project ManagerManulife Financial Sep 1992 - Dec 1994Toronto, Canada Area
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Manager, Business Analysis & Quality AssuranceManulife Financial Apr 1990 - Sep 1992Toronto, Canada Area
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Sr. Business AnalystManulife Financial Aug 1988 - Sep 1992Toronto, Canada Area
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Business AnalystProvince Of Ontario Sep 1986 - Aug 1988Toronto, Canada Area
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Program Support OfficerProvince Of Ontario Aug 1985 - Sep 1986Toronto, Canada Area
Mike Kitchen Skills
Credit Cards
Strategy
Financial Services
Product Management
Payments
Finance
Business Development
Retail Banking
Strategic Leadership
Business Analysis
Credit
Leadership
Customer Service
Mobile Payments
Business Strategy
Team Leadership
Business Planning
Financial Analysis
Project Management
Marketing
Debit Cards
Electronic Payments
Loans
Relationship Management
Management
Deposits
Mergers And Acquisitions
Residential Mortgages
Board Of Directors
Advisory Boards
Leveraging Strategic Partnerships
Talent Developer
Acquisitions
Communication Skills
Financial Regulation
Federal Government Relations
Media Relations
Change Management
Data Analysis
Fraud Detection
Charities
Relationship Building
Business Relationship Management
Mike Kitchen Education Details
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University Of Toronto, Rotman School Of Management - Advanced Leadership ProgramBusiness Leadership -
Business, Management, Marketing, And Related Support Services -
Porter-Sloane Executive Communications
Frequently Asked Questions about Mike Kitchen
What company does Mike Kitchen work for?
Mike Kitchen works for Mvns Consulting Inc.
What is Mike Kitchen's role at the current company?
Mike Kitchen's current role is Owner Principal at MVNS Consulting Inc..
What is Mike Kitchen's email address?
Mike Kitchen's email address is mi****@****bmo.com
What is Mike Kitchen's direct phone number?
Mike Kitchen's direct phone number is +141623*****
What schools did Mike Kitchen attend?
Mike Kitchen attended University Of Toronto, Rotman School Of Management - Advanced Leadership Program, York University, Porter-Sloane Executive Communications.
What are some of Mike Kitchen's interests?
Mike Kitchen has interest in Social Services, Children, Economic Empowerment, Environment, Poverty Alleviation, Avid Sportsman And Traveller, Animal Welfare.
What skills is Mike Kitchen known for?
Mike Kitchen has skills like Credit Cards, Strategy, Financial Services, Product Management, Payments, Finance, Business Development, Retail Banking, Strategic Leadership, Business Analysis, Credit, Leadership.
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Mike Kitchen
Chief Operating Officer @ Jacuzzi® Ontario | Wellness Shop™Sparetailer Magazine Top 30 Under 40 RecepientCanada1jacuzziontario.com -
Mike Kitchen
Business Process Analyst At Canlin Energy CorporationGreater Calgary Metropolitan Area1canlinenergy.com -
3brocku.ca, atlantic.ca, abcrecreation.com1 +178174XXXXX
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