Kith Theara Email & Phone Number

- Make consolidated daily report (Instant account, Mobile Join, QR) - Supporting quickly to MB team, Merchant sale team for checking information clients like Account number, NID, Passport, Account Dormancy etc- Help unblock account dormancy, support to open account fixed deposit, account joint and close account - Supporting sale new Client and ongoing client stay supporting product and royalty - Supporting provide financial recommendations that are tailored to clients’ need by developing an in-depth knowledge of the Bank’s product and services as Mobile Fixed, Mobile Join Account- Recruit and refer potential deal to Branches - Support to request material and updated material in stock - Keep support promoting the Bank’s product and services to increase brand awareness and customer traffic by education clients for self-banking and Mobile App usage- Other tasks assigned by line manager

- Support for branch visiting and evaluation over customer service at all branches - Make consolidated evaluation report for each tellers, gold club/foreign desk regarding to the performance the performance of customer service - Support to monitor over lived chat and Facebook chat responsiveness for all call center staffs - Support to monitor over voice record observation for all call center staff - Make consolidated evaluation report for CS staff performance at call center performance - Support to conduct service training for all tellers, loan staffs, gold club/foreign desk staffs and call center staffs - Monitor customer service complaints and compliments from all Channel (Call Center Department, Suggestion at Branch, Consumer complaints Management Unit, QR Service Feedback) service with all related department/ branches - Investigate and monitoring all branches through CCTV camera - Support to innovate the concept of service training and updated material- Additional main task by manager

- Greeting and communication with customers - Promote and cross selling bank’s products - Open CIF - Close account - Other task assign by line manager