Service And Engagement Executive Team Leader
Chesapeake, Virginia, United States
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors of employees and team leaders.• Monitor store team leaders and assess their plans for their day-to-day responsibilities• Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions• Establish a culture of accountability through clear expectations and performance management• Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.• Quickly respond to any negative guest experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.• Create a scheduling plan based off of monthly and weekly business workload and guest traffic.• Plan, manage and follow-up on organizational and operational change.• Oversee a $40M business and anticipate any potential future needs.