Kit Lam Email & Phone Number

Washington Dc-Baltimore Area

Washington D.C. Metro Area

-Designed and implemented custom end-to-end learner-centered courses in various formats, including instructor-led, blended, and eLearning, strategically aligning with audience objectives and incorporating reality-based scenarios, interactives, and simulations. Achieved an exceptional 90% engagement rate through the creation of captivating learning experiences tailored to learners' habits and interests.-Designed and delivered targeted learning content to enhance learners' ability to follow multi-step instructions, make informed decisions, analyze situations, and provide appropriate responses. Achieved a 75% improvement in skill performance, measured through end-of-course test scores, as well as quarterly and annual on-the-job evaluations conducted by supervisors post-course completion.-Identified and utilized appropriate instructional design models such as ADDIE and Backward Design to design over 11 courses and 100 content units, and integrated Adult Learning Theory principles to enhance learners' learning outcomes and ROI. -Utilized Adult Learning Theory to design and facilitate train-the-trainers workshops and professional development courses for groups of 20+ participants. Recognized for achieving a remarkable post-training satisfaction rate of over 95% based on feedback evaluations.-Sustained and administered the Learning Management System (LMS), including content management, task assignment, performance tracking, metric analysis, and reporting.-Created visually compelling and interactive deliverables such as slide decks, games, and learning courses using eLearning authoring software such as Articulate Storyline and Rise, Camtasia, and Canva.-Utilize upfront analysis techniques to evaluate learners' needs, conduct skills gap analysis, interviews, research, and data collection, and align instructional design goals with business objectives and initiatives, leveraging Adult Learning Theory to ensure learners' engagement and success.

Hong Kong Sar

-Implemented project management expertise to successfully handle various size educational projects and initiatives, including applying a strategic approach to advance multi-faceted learning, and crafting and producing learner-centered and blended learning materials.-Incorporated Instructional Design Models, such as ADDIE, to craft over 15 courses encompassing more than 120 content units. Skillfully designed engaging lessons featuring contextualized examples and clear objectives, resulting in a remarkable 80% reduction in skill gaps for learners, thereby facilitating the achievement of their learning goals.-Conducted comprehensive analysis for 100+ targeted learners, encompassing skills gap assessments, interviews, research, evaluations, and data collection to ensure alignment with business objectives and drive the design process effectively.-Facilitated community partnership events 4 times per year to promote the organization to potential audiences and participants resulting in an increase in community engagement by 65%.

Hong Kong Sar

-Identified and negotiated the achievable goals of projects by communicating with shareholders. Increased the team's ability to deliver completed projects prior to deadlines by organizing project objectives and scheduling interval deadlines, monitoring progress, and coaching to help successfully navigate challenging components. -Built, developed, and maintained relationships with program participants through regular meetings on specifications and updates in order to achieve the desired task performance and advance community engagement goals.-Created a schedule and cost predictions. Planned projects effectively by considering risks and adding contingencies. Performed and documented upfront analysis to monitor the progress of projects both financially and programmatically.-Coordinated and facilitated team meetings to establish accommodations and services to provide access to the progress of projects.

Hong Kong Sar

-Facilitated community partnership and provided mentorship for various learner-led initiatives and community projects.-Developed data visualization for Team Leads to understand the learners' performance improvements-Participated in collaborative team meetings to develop, deliver and evaluate robust curriculum contents and assessments.-Culminated with meticulous attention to detail and proficiency in adopting a multimodal approach, resulting in the creation of a learning website that achieved successful user adoption.

Hong Kong Sar

-Maintained a positive, empathetic, and professional attitude toward customers at all times.-Identified and assessed customers’ needs to achieve satisfaction.-Provided accurate, valid, and complete information by using the right methods/tools.- Handled customers' complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.- Performed professional services to passengers at the check-in counter, boarding gate, arrival hall, and transit hall

Postgraduate Diploma In Education, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Coursework of getting full teaching licensure in Hong Kong

Master Of Arts (Ma), Educational Counselling

Completed 300 practicum hours as a student counselor Planned and held effective individual / group counseling sessions serving clients.

Bachelor Of Social Sciences, Behavioural Science In Modern Society, First Class Honor

Dean's List in 2nd term 2009/10 and 1st term 2011/12

Education record

Exchange Student