Kit Leung Email & Phone Number

Los Angeles, California, United States

• Lead 6 associates and cross-functional teams to launch and manage retail, mail, and specialty pharmacy networks and oversee pharmacy vendor relationship for Commercial, Medicare, and Medicaid members in 14 Anthem Blue.
• Analyze client preferences, evaluate state, CMS, and ACA regulations, and execute IT enhancements. Includes assessing product adoption patterns, regulatory compliance, and cross-functional operational needs and.
• Achieved over $19 million in cost savings and $31 million in incremental operating revenue by launching an optimized retail pharmacy network for 6 million Commercial members.
• Increased membership by 300,000 by enabling launch of new Individual pharmacy products in Texas, Maryland, and Florida. This achievement was facilitated by conducting a thorough cross-functional assessment of state.
• Reduced commercial client costs by $12 million through network consolidation and standardization of 14 customized networks.
• Launched retail pharmacy network product and increased enrollment from 400,000 to over 850,000 members in a 2-year period to achieve $8 million cost savings by developing market-specific business cases based on.

Los Angeles, California, United States

• Led a team of 4 associates to oversee pharmacy product strategy, product development and product management processes for Anthem Blue Cross Blue Shield commercial products. Included identifying new target markets.
• Executed commercial product strategies to save $20 million to $25 million annually by completing opportunity analyses and assessing member disruption impacts for 9 million commercial members in 14 states to drive.
• Launched tiered retail pharmacy network in 14 states, achieving over $27 million in savings by modeling member cost share impacts, analyzing state regulations, identifying cross-functional operational requirements.
• Developed and executed pharmacy product strategies for individual, small group, large group and national accounts segments.
• Compiled industry trends and competitive information for commercial pharmacy product offerings to support strategic planning for member retention and growth goals.

Los Angeles, California, United States

• Led Affordable Care Act (ACA) operational readiness and compliance assessments for pharmacy department and developed multi-year implementation plans to launch and manage pharmacy insurance products on health insurance.
• Coordinated and managed health insurance exchange (HIX) pharmacy business operations among and coordinated business activities among exchange execution, ISG, pharmacy operations, clinical pharmacy, and pharmacy claim.
• Developed and executed individual and small group pharmacy product strategies to enroll 3 million members in first year of health insurance exchange product launch.
• Completed plan filings for pharmacy products in 14 Anthem BCBS states to enable sales of pharmacy products in individual and small group segments.

Thousand Oaks, CA

• Led business planning activities for VP of Pharmacy and served as chief-of-staff.
• Documented operational, regulatory, IT, customer service, and financial disputes and complaints and quantified financial and operational impacts for on-going litigation and legal filings.
• Compiled monthly KPI reporting for pharmacy leaders and drafted quarterly business review presentations for executive leadership presentations.
• Developed and administered department-wide survey to 500+ pharmacy associates and analyzed survey results to develop organizational restructuring recommendations to optimize department staffing model.

Thousand Oaks, California, United States

• Led a team of 5 associates to prioritize and implement provider domain technology projects.
• Prioritized and managed the allocation of a $24M technology budget for provider domain technology projects.
• Developed business cases for provider pricing, demographics, and data integrity technology solutions to allocate funding and establish launch schedules.
• Led the development of project charters and oversaw the discovery process for provider pricing, demographics, and data integrity technology solutions to document business and technical requirements.

Pewaukee, Wisconsin, United States

• Medically underwrote small groups (2-99 employees) and directed underwriting and sales projects for the plan president and VPs of sales and underwriting. Final (3rd) rotation of management and leadership development.
• Achieved 10% new business win-rate by underwriting over 300 insurance applications per month and balancing company risk tolerance with profitable new business growth.
• Developed an Excel-based commercial business competitive analysis tool that consolidated multiple sources of data into a single tool, allowing the plan president and VPs of sales and underwriting to make data-driven.
• Created and executed a small group peak season support plan by cross-training 7 large group underwriters to establish a back-up overflow underwriting team and by creating an underwrite deployment process to manage.

Richmond, Virginia, United States

• Led 22 associates to complete monthly E&B audits and launched and managed a company-wide insurance plan enrollment and billing (E&B) quality program.2nd rotation of management and leadership development rotational.
• Developed and implemented a standardized company E&B quality program to audit over 1,000 E&B associates twice a month.
• Designed and launched self-service reporting tool to enable 45 managers to review and manage E&B associate performance.
• Established key performance indicators and performance targets with E&B leaders from Individual, Small Group, and Large Group business segments across 14 Anthem Blue Cross Blue Shield states.
• Developed 2 associates into team leads in 8 months by encouraging and supporting professional development through coaching, mentorship, and online coursework and ultimately retained a total of 4 at-risk associates by.

Woodland Hills, California, United States

• Directed operations improvement projects to improve medical provider service and enhance internal and external operational workflows. 1st rotation of management and leadership development rotational program.
• Reconciled an antagonistic and deteriorating business relationship between Anthem Blue Cross and UCLA Medical Group leaders by resolving over $9 million in outstanding accounts receivables for UCLA Medical Group.
• Developed and implemented an end-to-end process to ensure providers and hospitals are promptly and thoroughly removed from claims and revenue management systems and processes, thereby preventing erroneous provider.

Pasadena, California, United States

• Measured local and regional economic impact of Tournament of Roses events (Rose Parade, Rose Bowl Game, parade float decorating, and post-parade float viewing) in partnership with Ernst & Young, USC Sports Business.
• Created and executed survey collection plan on event days by deploying and directing 5 survey administrators across venue perimeters to collect surveys from event patrons.
• Conducted on-site surveys of event attendees measuring travel, food, lodging, transportation, merchandise, and in-event/in-game expenditures and capturing demographic data to estimate per-patron expenditures within.
• Analyzed financial statements for Tournament of Roses events to estimate event operating revenues.
• Estimated attendance at Rose Parade by conducting aerial and ground surveys of Colorado Blvd. and Sierra Madre Blvd.

Rosemead, California, United States

• Managed projects focused on improving Panda Express store operating efficiency and increasing same store sales and profitability.
• Created policies and procedures to standardize operations for 200+ drive-thru store and increased drive thru volume by 5% in 6 months.
• Conducted store visits at 25 stores in California, Washington, and Arizona to interview store managers and staff, to collect and share best practices, and to observe store operations as "secret shopper."
• Piloted a curbside take-out concept and increased same store sales by 5% over 6 months.
• Coordinated production and deployment of soft drink organizer with restaurant supply vendor to 50 Southern California Panda Express stores and reduced associate time spent on reorganizing countertop soft drink coolers.

Irvine, California, United States

• Managed large, national client relationships and led consulting projects, health plan renewals, and medical, pharmacy, dental, and vision plan procurement efforts.
• Coordinated all aspects of annual renewal and RFP activities for 6 large national clients by completing financial modeling, developing benefits and employee contribution strategy, creating requests for proposals (RFPs).
• Achieved an average of $2.5M in client savings per year through annual renewal and RFP negotiations and generated over $1M in annual new business revenue.
• Managed and coached 2 interns to create entry-level analysts talent pipeline.
• Successfully managed and coached 2 entry-level analysts resulting in promotions to mid-level analysts.

San Francisco, California, United States

• Managed large, national client relationships and led consulting projects, health plan renewals, and medical, pharmacy, dental, and vision plan procurement efforts.
• Coordinated all aspects of annual renewal and RFP activities for 5 large national clients by completing financial modeling, developing benefits and employee contribution strategy, creating requests for proposals (RFPs).
• Achieved an average of $1M in client savings per year through annual renewal and RFP negotiations and generated over $200K in annual new business revenue.
• Managed and coached 2 interns to create entry-level analysts talent pipeline.

Master Of Business Administration - Mba, Finance And Marketing

Bachelor Of Arts - Ba, Molecular Biology