Kitty L. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Working cohesively within a compact team of up to 10 invigilators, in close coordination with over 10 to 15 IT proctors, to orchestrate the supervision of substantial-scale exams with more than 300 participants simultaneously, as part of the CFE, PREP and PEP exams.

Vancouver, Canada Area

Collaboratively led and operated a test center throughout the COVID-19 pandemic, successfully ensuring the secure administration of the CELPIP-G test for writers seeking a permanent residency application from the Immigration, Resident, and Canadian Citizenship (IRCC); CELPIP-LS for professional designations; and CAEL-CE (academic). Our team of regular staff effectively self-managed the center to maintain a seamless and safe testing environment.

Richmond, British Columbia

Providing independent advice and assistance to workers and their representatives regarding WorkSafeBC, Review Division, and the Workers' Compensation Appeal Tribunal decisions, rulings, benefits, and policies.As the first point of contact for clients, my core responsibilities include: - Productively managing and de-escalating hostile, distraught, demanding, suicidal, and volatile clients by appropriately facilitating a resolution to problems, issues, events, and diverse opinions… Show more Providing independent advice and assistance to workers and their representatives regarding WorkSafeBC, Review Division, and the Workers' Compensation Appeal Tribunal decisions, rulings, benefits, and policies.As the first point of contact for clients, my core responsibilities include: - Productively managing and de-escalating hostile, distraught, demanding, suicidal, and volatile clients by appropriately facilitating a resolution to problems, issues, events, and diverse opinions that are a source of conflict in an empathic and judgment free manner while remaining focused on consensual outcomes. - Reviewing and analyzing client complaints on rulings and/or discriminatory action complaints in a compassionate yet objective manner.- Providing concise written and oral advice, information and direction on the next steps a client or representative needs to take in the claim, adjudication, or in the formal appeal process. - Delivering advice on what documentation and evidence may be necessary to substantiate an argument in the adjudication and/or appeal process.- Interpreting legislation, standards, and policies governing the program and recommending appropriate action for senior staff and/or management. Other responsibilities include: - Serving as the lead project coordinator with senior staff and management to provide information, courses, and Workers’ Compensation Advocacy Training to the public and stakeholder agencies. - Ensuring all stakeholder training are up to the minute by working closely with senior staff and management to systematize materials, including examining policies and legislation related to the Workers’ Compensation Act. - Serving as a Workers’ Representative member in the Joint Occupational Health and Safety Committee by contributing to reviewing and updating Practice Directives, policies, and procedures to ensure a safe work environment. Show less

Kitty has completed her undergraduate degree with a major in Criminology and minor in Counselling. Her research experience includes quantitative and qualitative research methods at the undergraduate level. Her research interests aims to study the outcomes of foster care alumni and the issues they may face during and after care. She is keen to develop her research ability as she continues her studies into the graduate level.Working alongside with Dr. Klubben, Dr. Bedi, and a team of… Show more Kitty has completed her undergraduate degree with a major in Criminology and minor in Counselling. Her research experience includes quantitative and qualitative research methods at the undergraduate level. Her research interests aims to study the outcomes of foster care alumni and the issues they may face during and after care. She is keen to develop her research ability as she continues her studies into the graduate level.Working alongside with Dr. Klubben, Dr. Bedi, and a team of research assistants, her current area of research is housed within KPU's Educational Studies (EDST) Department, with a special emphasis in EDST's Counselling Psychology program. The objective of this study is consistent with KPU's mission of critical inquiry and knowledge generation. KPU faculty frequently meet with students to discuss differences in graduate programs in psychology across the continent, however, much of these discussions are based on anecdotal information as opposed to objective data, leaving students potentially misinformed or confused. As such, this study compares and contrasts specific qualities of PhD Counselling Psychology programs across Canada and United States that are accredited by the Canadian Psychological Association (CPA) or the American Psychological Association (APA), so that faculties will be able to engage students in discussions of PhD Counselling Pscyhology programs with a more rigorous understanding. Show less

White Rock, Bc

Responsibilities include:- Writing a training and reference manual for administrative and clerical duties.- Operating an 8-line switchboard- Welcoming visitors and answering or referring inquiries - Directing visitors to department directories in person and on the telephone - Maintaining security by monitoring the customer logbook, preparing visitors for a test drive, and recording salesmen's schedules- Receiving, sorting, and sending out daily mail, deliveries and… Show more Responsibilities include:- Writing a training and reference manual for administrative and clerical duties.- Operating an 8-line switchboard- Welcoming visitors and answering or referring inquiries - Directing visitors to department directories in person and on the telephone - Maintaining security by monitoring the customer logbook, preparing visitors for a test drive, and recording salesmen's schedules- Receiving, sorting, and sending out daily mail, deliveries and couriers- Updating appointment calendars and scheduling service appointments - Pre-stocking, receiving and stocking in vehicle inventory- Checking ICBC Vehicle Claims history, CarProof, and Personal Property Registry and Lien searches- Performing other clerical receptionist duties such as filing, collating, faxing, and photocopying- Coaching new receptionists- Solid knowledge of computer software programs such as Reynolds ERALink, Reynolds & Reynolds Contact Management, eBiz Honda, Microsoft Word, Microsoft Excel, and Microsoft Outlook- Performing administrative and relief support as needed Show less

Vancouver, Canada Area

- Ensuring effective services by offering and providing appropriate emotional support andcommunity services for the bereaved, professionals, and caregivers.- Developing and writing a CRM software user manual for the organization. - Working closely with the Program Manager to develop bereavement facilitation training forprofessionals working with traumatic loss.- Participating and hosting an information booth with Surrey Hospice on palliative care andembracing cultural… Show more - Ensuring effective services by offering and providing appropriate emotional support andcommunity services for the bereaved, professionals, and caregivers.- Developing and writing a CRM software user manual for the organization. - Working closely with the Program Manager to develop bereavement facilitation training forprofessionals working with traumatic loss.- Participating and hosting an information booth with Surrey Hospice on palliative care andembracing cultural diversity through the end of life journey.- Promoting support groups for homicide and suicide grief for bereaved individuals in partnershipwith the Crisis Center and registering individuals for suicide grief support groups.- Event development for Victims and Survivors of Crime week.- Organizing and planning for event development and fundraising for Scotiabank’s 2017 CharityChallenge.- Accurately entering data into Sumac Database and consulting with the Program Manager ondeveloping a database that is efficient and comprehensible for the organization to utilize. Show less

Bachelor’S Degree, Bachelor Of Arts In Criminology

Bachelor’S Degree, Bachelor Of Arts Minor In Counselling

Certificate, Introduction To Mental Health

Education record