Christopher "Kit" Klein Email & Phone Number

Established net relationships with multiple supplement brands (Alani Nu, RedCon1, and others) which scaled to all Gold’s Locations worldwide.Maintain a balance between outreach, membership follow-up, operations process, embracing design, planning, control, performance improvement, internal and external inventory management, analyze and improve organizational process, and member retention through MotionSoft & SalesForce.Helped introduce new systems at my immediate location that have been since scaled across the entire corporation to maximize inventory regulations, sales, & improve the entire organizational process in correlation with the HR department.

Austin, Tx, United States

Established 50 new partnerships with surrounding downtown local businesses under Gold’s Gym Corporate Wellness Programs to provide a mutual benefit for the network of businesses nearby & their employees, driving member volume for Gold’s by 1,636 employee memberships tied to the program.• Responsible for achieving or exceeding individual sales goals, renewals and ancillary service goals by pre-planning the month with strategic outreach, in-club lead generation, and securing member referrals. Engage with members about upcoming promotions on training, services and retail. Maintained existing partnerships with monthly on-site outreach to bring in new guests and members, as well as inform current members of new changes within the gym.Monitored efficient daily, weekly and monthly growth revenue reports for gym sales reports. Hit weekly and monthly training package and membership sign-up goals with consistent retention through MotionSoft & SalesForce.

Austin, Texas Area

• Named employee of the month for customer satisfaction and appreciation. • Known for creating strong customer rapport, building relationships, and driving trust in the Wells Fargo brand through customer service excellence. Liaised between customers & branch team. • Provided in person customer support for challenges with virtual telling. • Adhered to policies, procedures, and compliance guidelines to minimize risk. • Accurately and efficiently processing transactions, including wire transfers & currency exchange.• Consistently maintained a cash drawer with 100% accuracy. • Reported potential financial and/or legal issues to management within a timely manner in an effort to decrease fraud incidents. Recognized for reporting 4 illegal card readers placed onto outside ATMs. • Hired part time until February 2017, which I became full time as a Teller.

Austin, Texas Area

Known for creating strong customer rapport and contributing to organic marketing & networking to grow client base. Named second highest rated employee for customer satisfaction and appreciation.• Transported client’s property from apartments to offices per specific requirements while complying with company regulations. • Maintain acceptable amounts of supplies on the truck; clean the 26' box truck ensuring safe and compliant transportation practices.• Reported potential safety hazards to management within a timely manner in an effort to decrease workplace incidents. • Trained new employees on completing assigned tasks to improve the overall employee efficiency rate.

Austin, Texas Area

• Oversaw office management, payroll, staffing, training instructors, inventory management, & vendor relationships. • Owned programming & the scheduling of classes for maximum patronage. • Ideated and owned development of FAQ documentation for potential customers, saving time for all staff. • Coached team on operational efficiency across variety of roles & optimized processes where needed. • Owned safety & maintenance audit of equipment, decreasing patron injury rate during workouts.

Round Rock, Texas

• Performed administrative duties which included class schedule coordination, equipment safety audits, and pool maintenance. • Consulted with customers to discuss options regarding services and payment, including services sign up, resolution of customer issues, and sales – all with superior customer service excellence.• Increased the training revenue & customer sign-up volume per month by selling services to potential customers both in-person and via phone.

Norfolk, Virginia, United States

Develop Navy strategy, implementing policies, and detailed instructions to ensure Navy activities comply with Navy policy and achieve the strategic direction established by Department of Defense (DoD) CIO, SECNAV, and CNO. Coordinated extensively with the Army in PSYOP assignments. PSYOP planning and execution coordination through the Naval Network Warfare Command (NETWARCOM) and the Naval Information Operations Command (NIOC).

Dallas/Fort Worth Area

• Corporate Trainer: Promoted by management from a Server to Corporate Trainer after only 5 months of employment with the company. • Senior Bartender/Server: Supervised employees and bar inventory while complying with company and state regulations.

Master Of Science - Ms, Cognitive Psychology And Psycholinguistics, 4.0

Bachelor Of Applied Science (Basc), Psychology, 4.0

One of two Bachelor Degree Certificates - one in Sociology & another in Psychology.

Bachelor Of Applied Science - Basc, Sociology, 4.0

One of two Bachelor Degree Certificates - one in Sociology & another in Psychology.

Associate Of Arts And Sciences (A.A.S.), American Sign Language

Activities and Societies: Phi Theta Kappa International Honor Society (Alpha Mu Tau Chapter) Sigma Kappa Delta English Honor Society (Chi.