Kitt Munro Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Lisbon / London

• As lead technical sales engineer at a rapid growth data automation and ETL start-up, I performed a variety of roles at all stages of the customer life cycle, securing 150+ new clients for the business.
• As a talented negotiator and salesperson, I consistently closed enterprise deals of $39k+ PA on a monthly basis, far exceeding personal sales targets and securing annual renewals for over 90% of my managed accounts.
• Built trusted relationships across a huge variety of markets, industries and stakeholders, ranging from C-level stakeholders to private business owners. This was achieved through establishing key client health metrics.
• I developed a keen understanding on how to manage client expectations and my soft skills were often called upon for my ability to persuade and manage stakeholders during difficult periods of the sales cycle.
• Maintained exemplary POV delivery standards for all new clients, often finding creative and custom solutions to complex and often 'out-of-product' problems, thus giving our product the edge over competitors.
• I designed and provided the product documentation and company-wide RFIs in a clear and concise manner, in addition to training 10+ additional team members where my natural teamworking skills were able to shine.

London, England, United Kingdom

• Technical Account Manager for a key global account, Nestlé, managing over 2000 brands worldwide and ensuring each was integrated with the latest e-commerce offerings and innovations.
• Ensured the highest quality of customer service through clear and confident communication, diffusing challenging client situations with confident conflict resolution.
• Personally developed and implemented a number of optimisations in order to streamline the way in which data was handled and integrated within vastly differing platforms.
• Informed brands of the innovative technology through regular webinars and punchy info-graphics in order to drive awareness and generate product interest.