Kitterick Ng Email & Phone Number

Worcester, England, United Kingdom

• Designed and implemented a robust 3-node VMware ESXi cluster, ensuring high availability and load balancing for critical applications.• Migrated 40 virtual machines with zero downtime, supporting business continuity.• Upgraded the network backbone to a 10Gbps topology, enhancing data transfer speeds and reducing latency.• Developing and maintaining project plans for IT security strategies using Azure, focusing on Conditional Access and Identity Management.• Led a team of IT professionals, providing training, mentoring, and performance evaluations.• Managed vendor relationships to ensure cost-effective solutions and timely support.• Managing risks and ensuring all IT deployments are secure and compliant with organizational policies.

United Kingdom

• Acted as the focal contact for designated clients within APAC, ensuring effective communication and tailored IT solutions.• Conducted regular case reviews and analyses, identifying recurring issues and providing strategic troubleshooting and enhancement recommendations. • Designed and implemented IT security strategies on Azure, including Conditional Access, Compliance, and Identity Management.• Managed Microsoft Office 365, ensuring reliable and secure communication and collaboration.

Hong Kong Sar

• Delivered desktop operating systems and applications (Windows 10, 11) for seamless user experience.• Implemented and monitored network security using Palo Alto, Sophos, and Ubiquiti technologies.• Performing network infrastructure troubleshooting and optimizing and maintaining network software and hardware• Managing and configuring Microsoft Office 365• Provides planning, coordination, and implementation for server and related application installations, upgrades, and maintenance.• Provide technical expertise, guidance, and strategic recommendations to other IT groups.• Collaborate with the Infrastructure & Operations team to execute a global strategy by delivering a flexible and dynamic workplace experience.

Hong Kong

• Providing I.T service to client, Key account: Moleskine, Dompe• Monitored and maintained server operations (Windows 2012/2016) and Azure Platform (Azure Active Directory, Intune).• Server backup and disaster recovery (Veeam Backup and Replication 9.5+)• Supported IT helpdesk for 30+ APAC users (Mac & Windows) and maintained network infrastructure (Cisco, Sophos, Aruba, Aerohive, vSphere).• Implemented cost-effective solutions, anticipated and identified IT problems, and ensured quick issue resolution.• Monitor and escalate all Incidents according to agreed service levels.

Hong Kong

• Provide technical support to enterprise level Identity and Access Management – Centrify (www.centrify.com) Centrify is now Delinea (https://delinea.com/about)• Communicate with worldwide customers over the phone or email.• Collaborated with Sales Engineers, Engineering, and QA teams to meet customer service-level commitments and resolve issues.• Managed workload and resources, facilitated product feedback, and participated in after-hour on-call support.• Conducted new hire training programs and arranged regular follow-up meetings with VIP customers.• Familiar with UNIX/Linux configuration and troubleshooting.• Hands on experience on ticket system (Salesforce, Zendesk)

Hong Kong

• Provided tier 2 technical support by phone and email, troubleshooting cross-platform products (UNIX, Linux, Mac, Windows) and SaaS products.• Participated in after-hour on-call support and worked closely with Engineering and QA teams.

Hong Kong

• Provided technical support for cross-platform products (UNIX, Linux, Mac, Windows) and participated in after-hour on-call support.

Hong Kong

• Monitored daily operations, performed AS/400 system maintenance, and provided technical support for Windows applications.• Assisted users with PC-related issues via remote control and ensured proper operations of production systems.

Hong Kong

• Monitored daily operations, performed housekeeping activities for computer systems, and provided technical support for Windows applications.• Maintained the data center and assisted users with PC-related issues.

Hong Kong

• Gathered user requirements, designed, and executed test cases, and reported project progress.

Master’S Degree, Computer Science

Bachelor Of Engineering (Beng), Computer Engineering

Education record