• Provided career and employment counselling to 100+ clients on yearly basis • Work closely with unemployed individuals-youth to experienced workers- from initial assessment until employment goals are met; identify and support Client barriers to employment to facilitate success•Assess suitability & eligibility for Employment Ontario programs including Second Career, Self Employment Benefit Program, & Job Creation Partnerships connecting Clients to suitable skills training•Facilitate the application process for skills training programs; develop Client training rationales and actively research the local & regional labour market in order to guide Clientele to successful employment •Assist Clients in all areas of job search through resume & cover letter evaluation, mock interviews, and job search techniques • Facilitated information sessions for community partners and employers to market clients and services, create awareness, and build successful professional relationships• As Team Lead produced comprehensive monthly financial and program activity reports for the Senior Leadership team and Quarterly Service Adjustment Reports for the Ministry of Training, Colleges and Universities (MTCU)• Measured program outcomes, identified problems and provided well thought out solutions• Monitored and evaluated work progress of 9 direct report employees through a formal and comprehensive performance coaching system and individualized development planning• Designated internal MTCU software subject matter specialist (EOIS CaMS)• Provide ongoing guidance and support to management and front line staff regarding all areas of Public Partnership service delivery policies and procedures.

• Developed comprehensive Return to Work Action Plans with clients using a client-centred approach• Case managed over 300 clients using Contact 4 as per funder guidelines• Maintained thorough and accurate case files and reports• Facilitated vocational and life skills models in ESL specialized assessment and Enhanced Assessment Programs • Referred clients to pre-employment, legal, medical, computers, ESL, volunteer, settlement, assessment centres and Service Canada funded-programmes. Liaised regarding clients’ progress• Liaised and advocated on behalf of clients with outside community agencies, OW case workers, government agencies and counsellors to ensure clients were receiving utmost informed service and support• Assessed clients’ eligibility and suitability for skills development, wrote effective rationales and case notes in order to receive funding approval• Designed and facilitated pre-employment and Life Skills workshops geared toward enhancing the employability of unemployed individuals, Ontario Works recipients and newcomer participants• Coached clients with the use of computers, fax and get into the internet• Trained placement students on effective and professional intake, counselling and referral services Specialties: • Level B Qualifications as well as Personality Dimensions Facilitator Certified;